Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.7 Administrator Guide > Troubleshooting SAM > Troubleshooting agent configuration issue in SAM

Troubleshooting agent configuration issue in SAM

Table of contents
No headers

Updated: 3-9-2017

Connection refused for a passive agent

  • Specify an agent shared secret to connect an agent running in server-initiated communication mode, or specify a proxy.
  • Verify that the agent port is accessible.

Agent is not running in passive mode

  • The agent is running in the agent-initiated communication mode and you cannot connect to it.
  • Change the communication mode to server-initiated. You can uninstall and install the agent from the server, or manually install it.
  • You can change the communication mode on the remote host through the Control Panel > Orion Agent Settings.

Agent is not running in passive mode

  • The agent version is empty or zero. This indicates that something is wrong with the agent.
  • Install the agent again.

Agent GUID is different than the request ID

  • The agent may be connected to another Orion server, or is broken.
  • Install the agent again.
 
Last modified

Tags

Classifications

Public