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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.6.1 Administrator Guide > Troubleshooting SAM > Error Code 16008 network path not found issue in SAM

Error Code 16008 network path not found issue in SAM

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Updated: 3-9-2017

Error: The network path was not found.

Cause: This is a general error message returned by Windows when a networking component is malfunctioning. This may be caused by not having the appropriate root or intermediate certificate on the remote IIS server.

Resolution: For details, see the log on the Orion server located at: ([ALLUSERSPROFILE]\ProgramData\Solarwinds\Logs\APM\RemoteExecutableStarter.log). Following are some of the more common reasons why this error message might be returned by Windows:

  • Ensure you have access to the shared storage drive. When complete, rerun the AppInsight for IIS Automatic Configuration Wizard.
  • Firewalls can block traffic to the network which could generate this message. Try temporarily disabling any software or hardware firewalls to isolate the problem. When complete, rerun the AppInsight for IIS Automatic Configuration Wizard.
  • Like firewalls, some anti-spyware tools have the same effect. Try temporarily disabling any anti-spyware programs and restart the computer to isolate the problem. When complete, rerun the AppInsight for IIS Automatic Configuration Wizard.
 
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