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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.7 Administrator Guide > Troubleshooting SAM > Polling Fails Due to a Missing Certificate issue in SAM

Polling Fails Due to a Missing Certificate issue in SAM

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Updated: 3-9-2017

Issue: You receive an error similar to the following: The SSL connection cannot be established.

Cause: A PowerShell listener was created but its certificate is missing.

Resolution: Verify that the service on the remote host is properly configured to listen for HTTPS requests. Manually remove the existing PowerShell listener and re-run the IIS configuration wizard. This process creates a new listener along with the appropriate certificate needed.

 
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