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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.6.1 Administrator Guide > Troubleshooting SAM > Troubleshooting a VMWare Node issue in SAM

Troubleshooting a VMWare Node issue in SAM

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Updated: 3-9-2017

VMWare nodes can be polled for Hardware information either through the vCenter or directly by using the CIM protocol. Polling through the vCenter uses VMWare's native API interface. Polling the ESX server directly uses the CIM protocol to get Hardware information.

You may need to log in with an administrator account to perform this action.

Do the following to determine if a node is polled through the vCenter or directly:

  1. On the Web Console, click Settings > Virtualization Settings.
  2. Listed is the table of all the currently polled VMWare nodes. This table contains the Polling Through column.

    This column may be hidden. If the column is hidden, unhide it by clicking the drop down menu of an adjacent column and check the Polling .

    Through option:
  3. Use the illustration below to determine how your VMWare is being polled.

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