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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.7 Administrator Guide > Troubleshooting SAM > Test Remote WMI Connectivity issue in SAM

Test Remote WMI Connectivity issue in SAM

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Updated: 3-9-2017

Testing the remote WMI connectivity of the target server helps isolate faults that could prevent the target server from receiving or responding to remote WMI requests. The testing program is a Microsoft program named WBEMTest that comes already installed on Microsoft Windows operating systems. You can test WMI remotely on the target server.

Complete the following procedure to check whether the target server is responding appropriately to remote WMI requests that originate from the SolarWinds SAM server.

  1. Log on to the SolarWinds SAM server with an administrator account, then click Start > Run, enter wbemtest.exe and then click OK.
  2. Click Connect on the Windows Management Instrumentation Tester window.
  3. Enter \\Target_Primary_IP_Address\root\cimv2 in the field at the top of the dialog box. Replace Target_Primary_IP_Address in the above example with the actual Hostname or Primary IP Address of the target server.


  4. Enter the user name in the User field, the password in the Password field, and NTLMDOMAIN: NameOfDomain in the Authority field. Replace NameOfDomain with the domain of the user account specified in the User field.
  5. Click Connect, then click Enum Classes.
  6. Select the Recursive radio button without entering a superclass name, and then click OK.
  7. If the list does not appear, remote WMI is not functioning correctly. Click Close, and then click Exit.
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