Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.7.1 Administrator Guide > Additional SAM technology requirements > SAM licensing model detailed

SAM licensing model detailed

Updated January 14, 2018

Your SolarWinds SAM license determines the amount of assigned component monitors you are allowed. A component monitor provides a statistic that you want to monitor in SAM. You can have as many application templates and assigned monitors as needed, as long as the number of assigned component monitors does not exceed the license count.

If assigned component monitors exceed the license limit, monitors beyond the license limit are not activated and statuses change to Not Licensed. Either disable assigned component monitors to reduce your total assigned monitor count, or contact SolarWinds to upgrade your SAM license.

SAM has the following available license tiers:

Available license tiers Number of monitored components
AL150 150
AL300 300
AL700 700
AL1100 1100
AL1500 1500
AL2500 2500
ALX Unlimited amount of items to monitor standard polling throughput.

License consumption

SolarWinds SAM licenses do not have to mirror the license count of other installed SolarWinds products. For example, you can install SAM with a 150-component license on a SolarWinds NPM server with an unlimited node license.

The number of component licenses are consumed by a specific amount by component and feature:

  • Asset Inventory data collection: Asset Inventory data collection does not count against your SAM component monitor license.
  • Windows Scheduled Task Monitor: The WSTM consumes five license units per node.
  • Agents: Agent software is free. You remain bound by license limits regardless of whether you poll information via an agent or another protocol.
  • AppInsight for SQL: 50 component monitors count against your licensed number of component monitors per SQL instance.
  • AppInsight for Exchange: 50 component monitors count against your licensed number of component monitors, per Exchange Server.
  • AppInsight for IIS: 30 component monitors count against your licensed number of component monitors per monitored IIS server.

To verify the number of consumed and available component monitors in your license, access the SAM License Summary.

  1. Log into the Orion Web Console with an administrator account.
  2. Click Applications.
  3. Click SAM Settings.
  4. Click SAM License Summary.

File:Success_Center/Reusable_content_-_InfoDev/SAM/SAM_Admin_Guide/0010-Introduction_to_SAM/0040-License_Orion_Platform_products/0010-SAM_licensing_model_detailed/SLS_417x181.png

Alternatively, click License Details in the Settings page to view the used and available component monitors.

File:Success_Center/Reusable_content_-_InfoDev/SAM/SAM_Admin_Guide/0010-Introduction_to_SAM/0040-License_Orion_Platform_products/0010-SAM_licensing_model_detailed/SAM-Licenses_420x199.png

Verify the component monitors consumed per template

SolarWinds SAM licenses do not have to mirror the license count of any other installed SolarWinds products. For example, you can install SAM with a 150 component license on a SolarWinds NPM server with an unlimited node license.

​Example: An Apache template has 8 available licensed component monitors. If you have an AL150 license and assign all 8 component monitors in this template to a node, the balance of remaining licenses is 142 (150-8 = 142). If only 5 of the 8 component monitors are assigned to a node, the balance of remaining licenses is 145 (150-5=145).

File:Success_Center/Reusable_content_-_InfoDev/SAM/SAM_Admin_Guide/0010-Introduction_to_SAM/0040-License_Orion_Platform_products/0010-SAM_licensing_model_detailed/newtemplic_566x187.png

To view the number of licensed component monitors per template in the Orion Web Console, click Settings > All Settings > SAM Settings > Manage Templates. Review the Licensed Components column amount per template. Component monitors are consumed from the license only when the template is assigned to a node.

Manage and activate your SAM license

During installation, the web-based License Manager will prompt you activate your SAM license; note these details:

  • When using your Customer ID (also called a "SWID") and password, use your individual profile information.
  • If you do not know your Customer ID or password, enter a Support ticket.
  • To get an activation key, log into the Customer Portal and click View All on the left side of the page.
  • Your SAM license interacts additively with your other SolarWinds licenses. For example, if you have an NPM SL500 (500 nodes and 500 volumes) installed with SAM AL150, you can monitor:
    • 650 nodes (500 NPM nodes + 150 SAM nodes)
    • 650 volumes (the number of volumes matches the node count)
    • 500 interfaces monitored with SNMP
    • 150 component monitors
    • An unlimited number of interfaces polled using WMI

The web-based License Manager replaces the stand-alone License Manager in Orion Platform products. If you upgraded from a previous version of SAM, you can still use the stand-alone Windows version for Orion Platform 2016.2 and lower. New installs use the web-based License Manager only. If you upgraded to the new web-based License Manager, SolarWinds recommends that you uninstall the standalone version.

To manage SAM and other licenses:

  1. Click Settings > All Settings in the Orion Web Console.
  2. Click License Details in the Details section.

File:Success_Center/Reusable_content_-_InfoDev/SAM/SAM_Admin_Guide/0010-Introduction_to_SAM/0040-License_Orion_Platform_products/0010-SAM_licensing_model_detailed/SAM-License-Details.png

  1. Click License Manager.

You can sort licenses by product name, product version, license type, or expiration date. You can also add a license, upgrade a current license to a new tier, and activate licenses on new servers. The License Manager on the Main Polling Engine controls all licenses for your SAM environment, including scalability engines and High Availability.

If you license your product before you install it, click Add/Upgrade License, enter the details, and complete the activation to see the license in the License Manager.

 
Last modified

Tags

Classifications

Public