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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.2.4 upgrade error: DPA is installed on this system

SAM 6.2.4 upgrade error: DPA is installed on this system

Created by Shawnda Recksiedler, last modified by Rodim Suarez_ret on Mar 08, 2017

Views: 224 Votes: 0 Revisions: 3

Overview

When upgrading to SAM 6.2.4, you received an error stating that DPA is installed on the this system though it has been previously uninstalled.

Environment

  • All DPA versions
  • SAM 6.2.4 and later
  • NPM 12.0 and later

Cause 

Orion installer is checking if registry entries exist.

Resolution

  1. If DPA has been uninstalled, backup your registry.
  2. Remove following registry entries: 

    HKEY_LOCAL_MACHINE\x86 SOFTWARE\Confio\IgnitePI\InstallDir

    HKEY_LOCAL_MACHINE\x64 SOFTWARE\Confio\IgnitePI\InstallDir

 

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