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SAM 6.7.1 system requirements

 

Updated January 15, 2018

Supports: SAM 6.7.1

Important: These recommended system requirements are for SolarWinds Service & Application Monitor (SAM) 6.7.1 as a single product installed on Orion Platform 2018.4.

For additional information on requirements and configurations, see the Multi-module system guidelines. You should also review your product administration guides and release notes for the exact product requirements beyond these minimums. We also recommend reviewing the SAM 6.7.1 release notes

Software requirements

  • SolarWinds only supports installing the Orion agent on domain controllers. Do not install any other SolarWinds products on domain controllers.
  • SolarWinds only supports installing the Orion agent on the same server as a Microsoft SharePoint, Microsoft Exchange, or Research in Motion (RIM) Blackberry server. Sharing a database server with those applications is not supported.

The following table lists software requirements and recommendations for a SolarWinds installation on both physical and virtual computers.

Software requirements
 

Operating system

Deprecation notice: Starting with Orion Platform 2018.4, Windows Server 2012 and 2012 R2 are not supported anymore.

  • Windows Server 2016
  • Windows Server 2019

Desktop operating systems, such as Windows 10, 64-bit (not Standard Edition), are supported for evaluation environments only. To make a smooth transition from your evaluation to production deployment, SolarWinds recommends that you avoid installing evaluations on desktop operating systems.

Operating system languages
  • English (UK or US)
  • German
  • Japanese
  • Simplified Chinese

IP address version

IPv4

IPv6

Dual stack

CIDR notation is not supported for IPv6 addresses.

Web server

If you are not using Windows Authentication, make sure Anonymous Authentication is enabled for the default SolarWinds Orion website, NetPerfMon. Anonymous Authentication is used with the default, forms-based authentication.

IIS is installed by the SolarWinds Orion Installer. You can install this software manually to reduce installation time or network bandwidth.

Microsoft .NET Framework

.NET 4.6.2

Run the same version of. NET on your primary server and any Additional Polling Engines (APEs) or Additional Web Servers (AWS) in the environment.

Services

If you are using the Syslog or SNMP Traps feature of the Orion Platform, make sure the following services are running after installation is complete to collect syslog messages and traps:

  • SolarWinds Syslog Service
  • SolarWinds Trap Service

Orion Web Console browser

Orion Platform products support the two most recent versions of the following web browsers available at the release date:

  • Firefox
  • Chrome 

Orion Platform products also support the following browsers:

  • Microsoft Internet Explorer 11 with Active scripting

    Do not enable Enterprise Mode on Internet Explorer. This setting forces Internet Explorer to emulate version 7, which is not supported.

  • Microsoft Edge

Account privileges

SolarWinds recommends that SolarWinds Orion administrators have local administrator privileges on the Orion server to ensure full functionality of local SolarWinds tools. 

Orion user accounts limited to the Orion Web Console do not require local administrator privileges.

Hardware requirements

The following table lists minimum hardware requirements and recommendations for your SolarWinds Orion server on physical computers, virtual computers, and cloud instances. Use the minimum hardware configuration if you are evaluating the product or do not anticipate heavy usage. 

Installing multiple Orion Platform products on the same computer may change the requirements.

SolarWinds strongly suggests using the recommended hardware configuration to avoid potential performance issues caused by a heavy load or custom configurations such as increased data retention or more frequent polling intervals.

Installing multiple Orion Platform products on the same computer may change the requirements

Hardware requirements are listed by deployment size, based on SAM license levels. CPU recommendations for XL deployments use the PassMark Score. To learn more, see Pass Mark Performance Test (Copyright © 2018 PassMark® Software, obtained at https://www.cpubenchmark.net/high_end_cpus.html on April 9, 2018).

Feature

AL150 — AL300

AL700 — AL1100

AL1500 — ALX

CPU 

Quad core processor or better

Quad core processor or better

Quad core processor or better

Do not enable Physical Address Extension (PAE).

Hard drive space

10 GB minimum

20 GB recommended

15 GB minimum

40 GB recommended

30 GB minimum

100 GB recommended

SolarWinds recommends two 146 GB 15K (RAID 1/Mirrored Settings) hard drives with a dedicated drive for the server operating system and SolarWinds installation.

Some common files may need to be installed on the same drive as your server operating system. You may want to move or expand the Windows temporary directories.

Memory

10 GB minimum

20 GB recommended

15 GB minimum

40 GB recommended

30 GB minimum

40 GB recommended

Database server (SQL Server) requirements

The Orion server and the Orion database must use separate servers. 
If you install on a virtual machine, you must maintain your SQL Server database on a separate, physical drive.
As of Orion Platform 2018.2, you can use Amazon RDS as your database server.

The following table lists software and hardware requirements for your Orion database server using SAM license levels.

Requirements AL150 — AL300

AL700 — AL1100

AL1500 — ALX

SQL Server

Express, Standard, or Enterprise versions of the following:

  • SQL Server 2014
  • SQL Server 2014 SP1
  • SQL Server 2014 SP2
  • SQL Server 2016
  • SQL Server 2016 SP1
  • SQL Server 2016 SP2
  • SQL Server 2017 (including installations on Linux)

Deprecation notice: Starting with Orion Platform 2018.4, SQL Server 2012, 2012 SP1, 2012 SP2, 2012 SP3, and 2012 SP4 are not supported anymore.

SolarWinds recommends that you use Express versions only for evaluations and very small environments.

Recommendations

  • Use the 64-bit version of SQL Server.
  • Use the Simple database recovery mode to ensure best performance.
  • You can set the database recovery model to Full Recovery if your Orion Database is hosted on a SQL Cluster or if you use Always On Availability. However, you must back up your database regularly and ensure that volume you store your transaction log has free space that is at least equal to or greater than the size of your Orion database. Your transaction logs will continue to grow indefinitely until a database backup is performed and the transactions committed to the database. We recommend daily database backups when you use the Full Recovery model.

SQL Server collation

  • English with collation setting SQL_Latin1_General_CP1_CI_AS
  • German with collation setting German_PhoneBook_CI_AS
  • Japanese with collation setting Japanese_CI_AS
  • Simplified Chinese with collation setting Chinese_PRC_CI_AS

The Orion Platform supports a case-insensitive database on a case-sensitive SQL Server.

SolarWinds does not support case-sensitive databases.

CPU

Quad core processor or better

Dual quad core processor or better

Dual quad core processor or better

Hard drive space

20 GB minimum

40 GB recommended

50 GB minimum

100 GB recommended

100 GB minimum

400 GB recommended

SolarWinds recommends the following configuration:

  • A hardware RAID Controller with a battery backed-up write back cache
  • Disk Subsystem 1 Array 1: 2x 146 GB 15K disks RAID 1 (mirroring) for the OS
  • Disc Subsystem 2 Array 2: 2x 146 GB 15K disks RAID 1 (Pagefile + Extra Storage)
  • Disk Subsystem 3 Array 3: with 6x 15K 146 GB or 300 GB disks configured in a RAID 1+0 array for SQL MDF and FILEGROUPS.
  • Disk Subsystem 4 Array 4: with 4x 15K 146 GB or 300 GB disks configured in a RAID 1+0 array for a SQL LDF Transaction LOG file
  • Disk Subsystem 5 Array 5: with 4x 15K 146 GB or 300 GB disks configured in a RAID 1+0 array for a tempdb data file
  • Disk Subsystem 6 Array 6: with 4x 15K 146 GB or 300 GB disks configured in a RAID 0 array for a tempdb log file
  • Due to intense I/O requirements, a RAID 1+0 drive is strongly recommended for the SolarWinds database, data, and log files with a dedicated drive for the server OS and tempdb files.
  • Other RAID configurations can negatively affect SQL Server performance.
  • Mirrored drives for the OS and RAID 1+0 for database data files are recommended.
  • Solid state drives (SSD) are recommended for all components.

Some common files may need to be installed on the same drive as your server OS. You may want to move or expand the Windows or SQL temporary directories.

Memory

AL150

4 GB minimum

8 GB recommended

16 GB minimum

64 GB recommended

64 GB minimum

128 GB recommended

AL300

16 GB minimum

32 GB recommended

Authentication

Either mixed-mode or SQL authentication

Other software

If you are managing your Orion database, SolarWinds recommends installing the SQL Server Management Studio component.

The Orion Installer adds the following required x86 components if they are not found on the Orion database server:

  • SQL Server System Common Language Runtime (CLR) Types. Orion products use secure SQL CLR stored procedures for selected, non-business data operations to improve overall performance.
  • Microsoft SQL Server Native Client
  • Microsoft SQL Server Management Objects

For remote execution of PowerShell scripts, PowerShell 2.0 or later is required on the Orion server, Additional Polling Engines, and target servers. 

Amazon Web Services deployments

To deploy your Orion Platform using Amazon Web Service, consider using the following templates, listed below according to NPM license levels:

Require-
ments

Small

AL150, AL300, AL700

Medium

AL1100, AL1500

Large

AL2500, ALX

XL (up to 150,000 components)

Orion Platform server

m4.large

m4.xlarge

Recommended: m5d.xlarge with SDD drive

m4.2xlarge

Recommended: m5d.2xlarge with SSD

m5.4xlarge

Recommended: m5d.2xlarge with SSD

SolarWinds Orion database server

r4.xlarge

r4.xlarge

r3.2xlarge

Recommended: r5d.xlarge with SSD

db.r4.8xlarge

Recommended: R5d.12xlarge

Amazon RDS db.r4.xlarge db.r4.2xlarge db.r4.4xlarge db.r4.8xlarge
Additional Polling Engines Only relevant for environments that monitor over 12,000 elements.

m5.xlarge

Server port requirements

  • Ports 4369, 25672, and 5672 are opened by default on the main Orion server for RabbitMQ messaging. These ports can be blocked by the firewall. When running SolarWinds High Availability, ensure ports 4369 and 25672 are open.
  • RPC ports > 1024 (TCP, bidirectional) is used by the Job Engine v2 process to communicate with Windows nodes.

 

Port Protocol Service/
Process
Direction Description Encryption
user-defined, default: 22 SSH

SolarWinds Job Engine v2

IIS

Bidirectional Port for accessing ASA devices through the CLI Device-based

25

TCP

SolarWinds Alerting Service V2 Outbound

SMTP port for non-encrypted messages

n/a
53 UDP SolarWinds Job Engine v2 Bidirectional Resolving DNS queries n/a

80

TCP

IIS Inbound

Default additional web server port. If you specify any port other than 80, you must include that port in the URL used to access the web console. For example, if you specify an IP address of 192.168.0.3 and port 8080, the URL used to access the web console is http://192.168.0.3:8080. Open the port to enable communication from your computers to the Orion Web Console.

The port might also be used for Cisco UCS monitoring.

n/a

161

UDP

SolarWinds Job Engine v2

SolarWinds Cortex

Bidirectional

Send and receive SNMP information

SNMP v1 and v2 are unencrypted. SNMP v3 uses AES & 3DES encryption.

162

UDP

SolarWinds Trap Service Inbound

Receive trap messages

n/a

443

TCP

IIS Inbound

Default port for https binding.

SSL

465

TCP

SolarWinds Alerting Service V2 Outbound

SMTP port used to send TLS-enabled email alert actions

SSL

514

UDP

SolarWinds Syslog Service Inbound

Receive syslog messages

n/a

587

TCP

SolarWinds Alerting Service V2 Outbound

SMTP port used to send TLS-enabled email alert actions

TLS

1433

TCP

SolarWinds Alerting Service V2

SolarWinds Administration Service

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Orion Module Engine

Outbound

Communication between the SolarWinds server and the SQL Server.

n/a

1434

UDP

SolarWinds Alerting Service V2

SolarWinds Administration Service

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Orion Module Engine

Outbound

Communication with the SQL Server Browser Service to determine how to communicate with certain non-standard SQL Server installations. For more information, see this Microsoft Technet article.

n/a

1801

TCP

MSMQ Bidirectional

MSMQ WCF binding (for more information see this KB: http://support.microsoft.com/kb/183293)

WCF

5671

TCP

RabbitMQ

AMQP

Bidirectional

For encrypted RabbitMQ messaging (AMQP/TLS) into the main polling engine from all Orion servers.

Sending messages to RabbitMQ.

TLS 1.2

17777

TCP

SolarWinds Orion Module Engine

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Cortex

Bidirectional

Communication between services and SolarWinds Orion module traffic.

Communication between the Orion Web Console and the polling engine.

Communication between the main server and pool members.

RSA handshake, AES 256 communication using WCF

TLS 1.2 with Cortex

17778

HTTPS

SolarWinds Agent Inbound to the Orion server

Required for access to the SWIS API and agent communication

SSL

 

SAM port requirements

Review and open ports for SAM to support communication for the main polling engine, Orion SQL server, additional polling engines, web server, and additional web servers. See also Port requirements for all SolarWinds products.

SAM component monitor ports

Component/
Monitor

Port

Type

Description

DHCP User Experience Monitor

67

UDP

The UDP port used for the DHCP request.

DHCP User Experience Monitor

68

UDP

The UDP port used for the DHCP response.

Directory Size Monitor

 

 

See SAM WMI requirements.

DNS Monitor
DNS User Experience Monitor

53

TCP/UDP

The TCP and UDP port used for DNS queries.

Download Speed Monitor

19

 

The port used for the character generator service.

File Age Monitor
File Change Monitor
File Existence Monitor
Files Size Monitor

445

TCP/UDP

These components monitor uses TCP/445 and UDP/445 ports.

File Count Monitor

 

 

See "Application Performance Monitor WMI Requirements" on page "4".

FTP Monitor
FTP User Experience Monitor

21

 

This field is the port number used for FTP sessions

HTTP Form Login Monitor
HTTP Monitor
TCP Port Monitor

80

 

This field is the port number used for HTTP forms-based login sessions.

HTTPS Monitor

443

 

The port used by the web site.

IMAP4 Monitor

143

 

 

IMAP4 User Experience Monitor

143 and 993

IMAP4

This component monitor uses these ports when used with a Microsoft Exchange mail server.

IMAP4 User Experience Monitor

25

SMTP

This component monitor uses these ports when used with a Microsoft Exchange mail server.

IMAP4 Port sessions

143

IMAP4

This field is the port number used for IMAP 4 sessions.

IMAP4 Port sessions

585

IMAP4

For Secure IMAP (IMAP4-SSL), use port 585.

IMAP4 Port sessions

993

IMAP4

For IMAP4 over SSL (IMAPS), use port 993.

LDAP User Experience Monitor

389

 

The port used for LDAP connections.

LDAP User Experience Monitor

636

 

For LDAP over SSL, use port 636.

Linux/Unix Script Monitor Ports

22

 

This field allows you to specify the port number used for the SSH connection.

NNTP Monitor

119

UDP

This field is the port number used for NNTP connections.

ODBC User Experience Monitor

1630

TCP

This component monitor uses port TCP/1630.

Oracle User Experience Monitor

1521

TCP

The Oracle SQL*Net Listener allows Oracle client connections to the database over Oracle's SQL*Net protocol. You can configure it during installation. To reconfigure this port, use Net Configuration Assistant.

Oracle User Experience Monitor

1526

TCP

The Oracle SQL*Net Listener allows Oracle client connections to the database over Oracle's SQL*Net protocol. You can configure it during installation. To reconfigure this port, use Net Configuration Assistant.

Performance Counter Monitor

See description

TCP

This monitor uses RPC, requiring the following ports:

  • TCP/135
  • RPC/named pipes (NP) TCP 139
  • RPC/NP TCP 445
  • RPC/NP UDP 137
  • RPC/NP UDP 138

POP3 Monitor
POP3 User Experience Monitor

110 (default)

 

This field is the port number used for POP3 connections.

POP3 Monitor
POP3 User Experience Monitor

995

 

For Secure Sockets Layer POP3 (SSL-POP), use port 995.

POP3 User Experience Monitor
SMTP Monitor

25

SMTP

This component  uses port 25 for SMTP sessions.

POP3 Monitor

See Description

 

This component monitor uses the following ports when used with a Microsoft Exchange mail server.

  • 102   X.400 MTA
  • 110   POP3
  • 119   NNTP
  • 143   IMAP4
  • 389   LDAP
  • 563   POP3 over SSL
  • 636   LDAP over SSL
  • 993   IMAP4 over SSL
  • 995   Secure POP3 over SSL

POP3 User Experience Monitor

110 (default)

 

This field is the port number used for POP3 sessions. The default value is 110. For Secure Sockets Layer POP3 (SSL-POP), use port 995. It also uses an SMTP Port, port 25 for SMTP sessions.

Process Monitor

 

SNMP

This component monitor uses SNMP communication.

Process Monitor WMI

 

 

Uses WMI communication to test if the specified Windows process is running and uses RPC communication to test if the specified Windows process is running.

RADIUS User Experience Monitor

1812
1645

 

This field is the RADIUS protocol authentication port. The default value is 1812. Cisco devices may require port 1645. This field is the RADIUS protocol accounting port. The default value is 1813. Cisco devices may require port 1646.

RWHOIS Port Monitor

4321

 

This template tests the ability of an RWHOIS server to accept incoming sessions on port 4321.

SMTP Monitor

465

SSMTP

For Secure SMTP (SSMTP), use port 465.
SQL Server User Experience Monitor 1433   Microsoft SQL Server must use the default port, 1433. If your Microsoft SQL Server database uses a non-standard port, use the ODBC User Experience monitor instead to manually define a connection string for the Microsoft SQL Server on its custom port.

TACACS+User Experience Monitor

49

 

This field is the TACACS+ protocol connection port. The default value is 49.

Tomcat Server Monitor

8080

 

This field allows you to specify the port number used by the web site. The default value for this field is 8080.

VMware Performance Counter Monitor

443

 

Port number to use for VMware API. The default is 443.

ESX Hardware Monitoring

5989

 

Ensure port 5989 is open on the firewall.

Windows Event Log Monitor

 

 

This component monitor uses the following ports:

  • TCP/135
  •  RPC/named pipes (NP) TCP 139
  •  RPC/NP TCP 445
  •  RPC/NP UDP 137
  •  RPC/NP UDP 138
  •  POP3 User Experience Monitor port 110

 

SAM template port requirements

Template port requirements will vary depending on how you utilize them. The following provides a list of SAM templates that use ports. 

Template

Port

Description

Blackberry Delivery Confirmation template

25

Blackberry Delivery Confirmation template uses port 25 on the SMTP server for sending the test email. If the SMTP server uses a different port, change this value.

Java Application Server (SNMP) template

1161

This template is configured to send SNMP requests on port 1161.

SNPP Port Monitor

444

This template tests the ability of an SNPP server to accept incoming sessions on port 444.

Windows FTP Server (via WMI)

21

 This template monitors the Windows FTP Publishing Service and tests the ability of the FTP server to accept incoming sessions on port 21.

 

For a comprehensive list of port requirements for all products, see SolarWinds Port Requirements.

SAM WMI requirements

Microsoft Windows by default uses a random port between 1024 and 65535 for WMI communications.

You must create firewall exceptions to allow bidirectional TCP/UDP traffic on ports 1024 - 65535 or the component monitors and templates that use WMI will not work.

 

The following component monitors use WMI:

  • Performance Counter Monitor
  • Process Monitor – WMI (if script uses WMI access)
  • Windows Event Log Monitor
  • Windows PowerShell Monitor (if script uses WMI access)
  • Windows Script Monitor
  • Windows Service Monitor (if script uses WMI access)

The following templates use WMI:

  • Active Directory
  • Active Directory 2016 Domain Controller Security
  • Active Directory 2016 Services and Counters
  • Blackberry Enterprise Server
  • Citrix XenApp 5.0 Core WMI Counters
  • Citrix XenApp 5.0 ICA Session WMI Counters
  • Citrix XenApp 5.0 Presentation Server WMI Counters
  • Citrix XenApp 5.0 Services
  • Errors in Application Event Log
  • Exchange 2007
  • Exchange 2007—2010 Client Access Role Services
  • Exchange 2007—2010 Client Access Role WMI Counters
  • Exchange 2007—2010 Common WMI Counters
  • Exchange 2007—2010 Edge Transport Role Services
  • Exchange 2007—2010 Hub Transport Role Services
  • Exchange 2007—2010 Hub Transport Role WMI Counters
  • Exchange 2007—2010 Mailbox Role Services
  • Exchange 2007—2010 Mailbox Role WMI Counters
  • Exchange 2007—2010 Unified Messaging Role Services
  • Exchange 2007—2010 WMI Counters
  • Exchange 2013 Client Access Role Services
  • Exchange 2013 Client Access Role WMI Counters
  • Exchange 2016 Client Access Role Services
  • Exchange 2016 Hub Transport Role Counters
  • Exchange 2016 Hub Transport Role Servers and Counters
  • Exchange 2010 Common Performance Counters
  • Exchange Server 2000 and 2003
  • Internet Information Services
  • Orion Server
  • SharePoint Server (MOSS) 2007
  • SharePoint Services (WSS) 3.0
  • SQL Server 2005 Database
  • SQL Server 2008 Database
  • Windows Print Services
  • Windows Server 2003-2008

Learn more about Orion Platform requirements

For additional information about Orion Platform requirements and configurations, refer to:

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