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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > Previous Versions > SAM version 6.2.1 Release Notes

SAM version 6.2.1 Release Notes

These release notes provide additional guidance for SolarWinds Server & Application Monitor (SAM) version 6.2.1.

Installing this Version

As with all modifications to your production environment, we recommend that you complete the following tasks before implementing any changes:


If you need a temporary license to install an instance of the software in a lab, please download an evaluation copy of the latest software from our website. Evaluation copies come with a fully functional 30-day license.

SAM Administrator Guide



  • Additional Orion Web Servers must be able to communicate with the primary SAM server on TCP port 17777. If you are within a secured network and have separated the polling engine component from the Web Console or are using additional pollers, make sure the polling engine is reachable on port 17777.
  • Whenever you upgrade SAM, ensure you first back up your database.
  • Ensure your Orion products are compatible with each other by using the Product Upgrade Advisor.

Upgrading and Configuring

If you have both NPM and APM installed, upgrade NPM on all SolarWinds servers first, and then on the additional pollers. Once that is complete, you can successfully upgrade to this release of SAM. Failure to upgrade in the correct order will result with the Configuration Wizard generating a Database Configuration Failure error.

If you have additional pollers or web consoles, upgrade them at the same time as your SolarWinds server. Update the main poller first, then the additional pollers and/or web consoles. Additional web consoles and pollers communicate with the primary SAM server on port 17777.

Follow the appropriate procedure in the section "Upgrading Server & Application Monitor" in the SolarWinds Server & Application Monitor Administrator Guide.

Repeat this procedure for any additional pollers or Web Consoles, making sure to use the correct installers for pollers (SolarWinds-Orion-APM-vx.y.z-Poller.exe) or web consoles (SolarWinds-Orion-APM-vx.y.z-WebOnly.exe), since these are different from the standard installer package.

If you are licensed for additional polling engines or additional web servers, they can be found in your SolarWinds Customer Portal. The additional Poller components must be installed on all additional pollers. The additional web server components should also be installed on all additional web servers. Both the additional poller and web server components should be at the same version as the primary SAM server.

If you are installing/upgrading to SAM 6.2+, Enterprise Operations Console (EOC) will need to be upgraded to version 1.6.2. The EOC upgrade can be found in your customer portal.
If you purchase a SAM license to use with NPM, the additional nodes allowed in the SAM license can monitor CPU, Memory, and response times for nodes.
Downgrades of SolarWinds products are not supported. If you are upgrading or installing multiple SolarWinds products, confirm that you are installing them in the order given in the Upgrade Instructions located in your SolarWinds Customer Portal.
If you are not up to date on your maintenance, you will not be able to install service releases.
SAM 6.2.1 is compatible with the Federal Information Processing Standard (FIPS).
SolarWinds SAM 6.2.1 supports the following versions of SQL Server:
  • SQL Server 2008 without SP, with SP1, SP2, SP3, or with SP4.
  • SQL Server 2008 R2 without SP, with SP1 or SP2.
  • SQL Server 2012 without SP, with SP1, or with SP2.
  • SQL Server 2014.

Migrating to Another Server

If you are installing the new SAM version to a new server, but plan to use an existing database, you are required to manually copy the original security certificate to the new server before installing the new SAM version. Otherwise you will need to re-enter passwords for all your SAM credentials. 


Open Issues in Server & Application Monitor (Version 6.2.1):

When upgrading to SAM 6.2.1, NPM must first be upgraded to version 11.5.2. Once NPM has been upgraded, you will receive a notification that SAM alerts have failed to migrate successfully. SAM will correctly convert these alerts once it has been upgraded to version 6.2.1.

Fixed Issues and New Additions for Server & Application Monitor (Version 6.2.1):

Issue Customer Case Number
Custom AppInsight database views can now be assigned to a specific user. 768367
AppInsight for IIS:  
The AppInsight for IIS: Request trigger condition has been improved. -
Account limitations for AppInsight for IIS has been improved. -
AppInsight for IIS data processing has been optimized. -
A description to the Site Connections Report has been added. -
AppInsight for Exchange:  
IPv6 use with the agent and AppInsight for Exchange has been improved. -
Queries for Hardware Health reporting, AppInsight for Exchange resources, and other general queries have been optimized. -
The User Name field has been added to AppInsight for Exchange mailboxes. -
An issue with the automatic configuration of AppInsight for Exchange has been fixed. 681502, 663942
An issue with AppInsight for Exchange showing the incorrect inspected log time has been fixed. 668159
AppInsight for Exchange now properly deletes orphaned database copy components. 722207
AppInsight for SQL:  
The option to alert on "Mirroring State" from AppInsight for SQL has been restored. -
An issue where AppInsight for SQL was causing database locks has been fixed. 752880
Searching for agents using the Manage Agents page has been improved by expanding the search request to the Agent/Node column. -
Agents have been optimized for overall better performance. -
The Agent Administrative Template has been updated. -
Agent sorting by registration date has been incorporated on the Manage Agents page. -
Agent: OpenSSL version has been upgraded to 1.0.2a. -
Agent credential test messages have been improved. -
Passive agents now support persistent SSL connections for improved performance. 752229
The Setup.bat file included with the Agent Gold Master Image has been upgraded to allow proper configuration. -
For agent managed nodes, the following resources have been added to the Volume Details view: Average Disk Transfer/sec, Disk Queue Length, Total Disk IOPS. -
Templates and Monitors:  
The MongoDB (Linux) template has been modified to improve output results. 699312
The Windows Update Monitoring template has been updated. -
The Microsoft Lync 2013 template has been updated to include, Thresholds Calculated from Latest Baseline. -
An issue where the Exchange Web Services Monitor was slow in reporting data has been fixed. -
Windows Service Monitors have been added to Historical Availability reports. 714086
Both the TACACS+, DHCP UX, and Radius UX monitors now support Agent mode. -
The FTP Monitor has been improved to allow for longer responses from a remote device. -
An issue with Linux FTP monitoring has been resolved. 654711
Several alert messages have been improved. -
An issue where alerts were being triggered after a component monitor was disabled has been fixed. 589271, 652119, 721718
Overall Improvements:  
SAM now supports later versions of JBoss, including versions 7 and 8. -
Tooltip messages in the Multi-Statistic Chart have been improved. -
NTLM proxy authentication is now supported by the agent. -
An issue where the Windows Scheduled Task Monitor was mistakenly displaying warnings has been fixed. 780009
An issue where reports were only displaying hyperlinks has been fixed. 773724
Application availability reports that were displaying incorrect percentages has been fixed. 765894
Data in the Application Availability resource tooltip now correctly matched the data in the Availability Statistics resource. 745376
Occasional JMX Bridge failures have been addressed. 621556
New Additions:  
SAM can now integrate with DPA, providing database performance analysis for your applications in your Orion views. Learn more about integration with DPA. 
Serial numbers and warranty information are now displayed for HP Blade hardware. 694409, 591489
In AppInsight for Exchange, the ability to disable the checking of database copies has been implemented. 609622
In AppInsight for Exchange, the Average Document Indexing Time performance counter has been removed. 732142
The following new alerting properties have been added: 609622
AppInsight for Exchange (Database): -
     Days from Last Full Backup -
     Days from Last Incremental Backup -
AppInsight for SQL (Database): -
     Days from Last Backup -
In AppInsight for IIS, the ability to disable the SSL Certificate monitor at the site level has been added. 749307
In AppInsight for IIS, the ability to change the polling method from WMI to RPC for Windows Service monitors has been added. -
In AppInsight for IIS, the ASP.Net resource has been added.  
Limitations are now respected in the Manage Application Monitors view. 780009
Templates included with this release:  
Citrix XenApp and XenDesktop 7.x (Advanced) -
Citrix XenApp and XenDesktop 7.x (Events) -
Citrix XenApp and XenDesktop 7.x (Performance Counters) -
Citrix XenApp and XenDesktop 7.x (Services) -

Fixed Orion Platform Issues in this Release (Version 2015.1.2):

Issue Customer Case Number

The variable for the "From" field in email actions does not work.

770835, 766515, 759250, 772366, 767818, 770838, 773975
Incorrect node status in the reset email notifications 765782, 766666, 769891

Users cannot delete interfaces after upgrading to Orion Platform 2015.1.

767039, 767294, 768941, 773062, 774141, 776778
You receive false alerts about node reboots when users set nodes to "Unmanaged". 768201, 773610, 775735
You can only select individual recipients when sending page or SMS message with NotePager Pro. 765052, 772957, 767945
The Alert Manager in the web is empty when you have more than 5,000 alerts. 767180
The ampersand (&) is counted as an illegal character in email addresses in alert and report actions. 784254, 776541
Volume polling fails in Orion Platform when VMan integration is enabled. 751942, 753891, 765830, 766553, 774932, 777699, 780381
Unable to save custom properties. 779178, 771301, 779543, 779903
Alert actions execute for deleted objects. 770842, 767802, 750100, 773918, 775960, 769042, 769906
Cannot specify the scope of a reset condition. 770526
Hyperlinks in the Advanced Syslog Summary report do not work 721559
The Edit Nodes page takes a long time to load. 774393
The World Map does not display correctly (World Map Improvements) 739039
Mandatory properties may not be marked as required. 759197
Cannot edit custom fields. 754291

Open Issues in Integrated Virtual Infrastructure Monitor (Version 2.1):

Issue Customer Case Number
The Node Details resource in IVIM displays the number of CPUs as 0. 388019
Issue with proxy settings when connecting to a VMware host. 218690
Consumption widget displays incorrect information after a resource reaches an outage threshold. 232503
Reports are not saved when the number of columns exceeds 256. 362153
Scheduled reports are saved with an earlier time stamp. 395429
Search containing values with dashes returns incorrect results. 390471
Alert records do not get cleared after the alert is disabled. 530770
Issue with IOPS graphs: certain sample values collected by VMware sample jobs are invalid. 543283, 636070
Issue with the Host partition storage free space alert on ESX volumes. 629903, 630051
Notification about an expired IVIM license is displayed even if NPM or SAM is fully licensed. 750740

Fixed Issues in Integrated Virtual Infrastructure Monitor (Version 2.1):

Issue Customer Case Number
Issue with receiving host sample data from the vCenter. 731946
VM memory swap alerts show different results in Virtualization Manager and SAM. 769910
Volume polling fails on certain operating systems if the integration with Virtualization Manager is enabled. 753891, 762190, 765830, 766553, 774932, 777699
Virtual machines trigger extraneous notifications which result in MSQM flooding and decreased performance. 771114

Release Notes History

SAM version 6.2
SAM version6.1.1
SAM version 6.1
SAM version 6.0.2
SAM version 6.0.1
SAM version 6.0
SAM version 5.5
SAM version 5.2 SP1
SAM version 5.2


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