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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > Previous Versions > Server & Application Monitor 6.3 Release Notes

Server & Application Monitor 6.3 Release Notes

Last updated: September 28, 2016

These release notes describe the new features, improvements, and fixed issues in this release. They also provide information about upgrades and describe work-arounds for known issues. 

For SAM environment requirements, see the SAM 6.3 System Requirements.

New features and improvements

Read this section for descriptions of the new features and improvements SAM offers in this release, or compare this release with previous releases of SAM.

Orion Agent for Linux

This release of SolarWinds Orion extends Orion agent to monitor Linux systems. This agent provides monitoring to Linux-based application on premises or in the cloud using multiple template and component monitor options. Easily deploy the agent through multiple options by adding a node, mass deployment for agents, command line, and from a Linux package repository. The Orion Agent supports multiple Linux distributions including versions of Red Hat Enterprise Linux, CentOS, SUSE Linux, Ubuntu, and Amazon Linux AMI.

text-document.png Read more about these changes.

High Availability

This release of SolarWinds Orion Platform features almost instantaneous, automated failover to a secondary server to ensure continuous monitoring when a component failure occurs. SolarWinds High Availability (HA) provides failover HA for your environment maintained through the Orion web console. Easily create an HA pool, update your secondary server, and activate HA in your current Orion environment. 

text-document.png Read more about these changes.

Web-based License Manager

Easily add, activate, and manage Orion product licenses through the web-based License Manager. Accessing the License Manager on your main polling engine, you can monitor and update full product and evaluation licenses for your main poller, additional pollers, additional web servers, stackable pollers, and high availability pools all through one page. The License Manager also provides automatic online and offline modes for managing licenses. Add and manage evaluations with ease, including HA.

text-document.png Read more about these changes.

AppInsight for Exchange and SQL Support for Microsoft SQL 2016 and Exchange 2016

To support the latest Microsoft technologies, SAM 6.3 now supports Microsoft SQL 2016 and Exchange 2016! SAM AppInsight supports the new and updated features for SQL and Exchange with the upgrade and installation to SAM 6.3.

Web-based SSH terminal

Open an SSH connection to your devices using the Management resource of your nodes in the Orion Web Console. With a click, an SSH client opens a remote connection using the assigned poller as the jump host to the destination server, Linux host, switch, router, firewall, or other SSH-capable system.

New APE and AWS upgrade installer

When you upgrade your additional polling engine (APE) and additional web server (AWS), you will use a new unified Scalability Engines Installer that upgrades all of your updated modules with one installer. This new lightweight installer is far faster for upgrading your APE and AWS than installing one module at a time! Some customers have reported a greater than 400% reduction in the amount of time it now takes them to upgrade their Additional Polling Engines and Additional Web Servers.

You download the installers through the Orion Web Console:

  • For the APE installer, click Settings > All Settings > Polling Engines.
  • For the AWS installer, click Settings > All Settings > Web Console Settings. 

To learn more, see the SAM upgrade guide.

Database Performance Analyzer and Databases integrated in the AppStack

SAM 6.3 integrates with Database Performance Analyzer (DPA) to display databases in the AppStack view. The displayed database instances include Microsoft SQL, MySQL, and Oracle. You can view the updates to the AppStack through My Dashboard > Environment. You need DPA 10.2 or later to integrate with SAM 6.3. For more information on DPA, see the DPA release notes.

New customer installation

For information about installing SAM, see the SAM Installation Guide. After installing, see the SAM Getting Started Guide.

Before you upgrade!

If you are upgrading from a previous version, be aware of the following considerations:

  • Learn more about the SAM 6.3 improved standalone installer with this article.
  • Check the compatibility of SAM 6.3 for your upgrade path with this article.
  • When upgrading SAM 6.3 with Dell Carbon Black installed, we recommend stopping or removing Carbon Black. This security product causes issues with MSMQ starting. For details, please see this article.
  • If you have written your own code, such as changing SolarWinds .css files or adding .js files, it may be overwritten with the upgrade. You can learn more about custom code in this article.
  • Always use the Product Upgrade Advisor to build your upgrade path.
  • Typically, you always upgrade NPM first if you have it installed. NPM includes platform features to support all Orion products. Depending on your upgrade path, you may need to upgrade another product before progressing to an NPM upgrade.
  • If you have SAM without NPM, upgrade SAM first. SAM includes platform features to support all Orion products. Depending on your upgrade path, you may need to upgrade another product before progressing to a SAM upgrade.

How to upgrade

Use the following resources for planning and upgrading:

Use the Product Upgrade Advisor to build your upgrade path. The path provides the exact products and versions to upgrade in a sequence to the latest versions.

Fixed issues

Server & Application Monitor 6.3 fixes the following issues.

Case number Description
993642, 1015793

Corrected query for properly loading the last 25 events in resources.

982399, 1011207

Provided a new option to configure SAM monitors working over HTTPS to ignore server certificates for validation. You can configure this setting per SAM monitor in a template, allowing other monitors in a template to validate normally.

991834, 1005453, 1007124

You can unmanage applications, nodes, and interfaces using the Unmanage utility.

999162, 999584, 1000163, 1007292

SAM database data (APM_Thresholds table) properly updates during an NPM 12 upgrade.


Added an SQL condition to handle division by zero for alerting queries.


Enhanced logging capabilities and updated RADIUS libraries for the RADIUS template.


Corrected the precompiled website to ensure completion of the website optimization step of the Configuration Wizard. This resolutions aids with upgrades to SAM 6.2.4 and 6.3 on the main poller and additional web servers when upgraded with other Orion modules.

905896, 967155

Views By Application Type properly save configuration changes.


Application Status Events correctly display unicode messages.


Values for LastTimeUp properly convert and save in UTC time format per the local time of the Orion server.


Customized user views properly save and display when configured per user account.


The Log Parsing Monitor for Microsoft IIS properly captures logs and provides status.


Application monitor detail pages properly load and display data. Affects upgrades from SAM 6.0 to 6.2.


Corrected the displayed date and time for the Last Run of an agent job for AppInsight for SQL.


SAM properly removes orphaned components and alerts after the deletion of a database.

Orion Platform 2016.2 fixes the following issues.

Case number Description

1015439, 1017699, 1017652, 1015588, 1015552, 1015299, 1014989, 1016095, 1015662, 1016127, 1015267, 1016112, 1015219, 1016099, 1016280, 1016927, 1015177, 1015174, 1015614, 1016588, 1016630, 1016609, 1016610, 1015431, 1015014, 1015548, 1015506, 1016500, 1016384, 1016208, 1015385, 1015627, 1015516, 1015412, 1016247, 1016175, 1015390, 1015349, 1015345, 1015306, 1015749, 1015526, 1015466, 1015396, 1015561, 1015783, 1015356, 1015647, 1015661, 1015564, 1015571, 1015595, 1015570, 1015652, 1015606, 1015061, 1015380, 1015424, 1015454, 1015460, 1015364, 1015457, 1015413, 1015016, 1015386, 1014969, 1015261, 
1043147, 1016982,


The Worldwide Map resource displays without the Mapquest notifications.

920560, 1013825, 1052808, 

Alert actions trigger when you choose to alert only when multiple objects meet the trigger conditions at the same time.
1003653, 1011487, 1005787 You can open the Orion Web Console shortcut as a non-administrator.
1012549, 1040462, 1042804 You can edit multiple nodes' properties without impacting the saved SNMP v3 credentials.

The Top CPU by Percent resource shows data for Cisco ASR 9010 devices.

1005743 Custom SQL filters are not case sensitive.
1003655, 1000374

The Configuration Wizard now installs all services and the Orion Web Console loads after an upgrade.


Menu bars are not sent when emailing a report as HTML.

990493, 1039347 Duplicate and edit alerts with reset actions.

You can view graphs in scheduled reports after you configure the Orion Web Console for SSL.

1029471, 1037482 Restrict access to areas of the menu bar and views.

You can select Default for Object type in Network Atlas.


Filter the "Top XX Volumes by Disk Space Used" resource by caption.

873578, 861900

Improved how charts and graphs are displayed in the PDF output of reports.

1016211, 1004847, 1009082, 993024, 100588, 1012554 Improved upgrading with saved SNMP v3 credentials.
1003240 Top navigation menu in NOC views does not overlap with the view content.
992570, 1038932, 1025297 When integrating SolarWinds products with ServiceNow, alerts generate correctly without object reference errors.
1045304, 1015785 The Orion Web Console does not hang when managing alerts or alert maintenance.
989718, 1000003, 1003398, 1008094, 1015258, 1038560, 994777, 1004330, 843652

Send multiple reports at the same time and send reports that were copied and modified from another report without errors.

1028086, 1005787, 1003653, 1011487, 1016920 You can install and open the Orion Web Console from the shortcut without the following error: "The credentials supplied to the package were not recognized."
1020916 Web pages sent through the Email A Web Page alert action are sent as a PDF to preserve the same styling and appearance as in your browser. 
1012349 Use the "Time of Day" and "Hour of Day" options to restrict the report to business hours.
1015855 Improved the UI around the Time of Day portion of alert actions.


Known issues

The following are known issues for SAM 6.3.

AppInsight for IIS performance counters and Windows Server 2016

Issue: To use AppInsight for IIS on Windows Server 2016, ASP.NET performance counters are disabled by default.

Work-around: To enable performance counters, you need to install ASP.NET and enable the four ASP.NET performance counters.

Unix/Linux Script monitor does not support ~ for Script Working Directory

Issue: Unix/Linux Script monitor does not support ~ (user's home directory) as a Script Working Directory when using Orion agents.

Work-around: Use a different working directory, such as /tmp.


Agent deployment to host without a /tmp directory

Issue: Agent deployment may not succeed if Linux host does not have a /tmp directory.

Work-around: Rerun the agent deployment to properly complete the deployment.


Account limitations for Windows group accounts

Issue: Accounts that are added as part of a Windows group account do not respect menu or view restrictions.

Work-around: Individually add accounts.


End of Support

The Advanced Alert Manager and Basic Alert Manager applications are deprecated features and will be removed in an upcoming release. The web-based Alert Manager replaces this functionality.

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