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Home > Success Center > Server & Application Monitor (SAM) > SAM Application Polling Rate showing high usage

SAM Application Polling Rate showing high usage

Created by Tiarnan Stacke, last modified by Karen Valdellon on Jun 30, 2016

Views: 51 Votes: 1 Revisions: 2

Updated

Overview

This article addresses the SAM Application Polling Rate showing an artificially high percentage of polling on the Polling Engine page in the Orion Web Console.

Environment

SAM 6.2.4

Cause 

This occurs because of orphaned data within the JobEngine SDF file which can cause incorrect calculations.

Resolution

Note: The following solution will temporarily stop your polling as services have to be shut down.

  1. Shut down all services in Orion Service Manager.
  2. Go to C:\ProgramData\SolarWinds\JobEngine.v2\Data
  3. Rename the JobEngine35.sdf file to JobEngine35_OLD.sdf
  4. Create a copy of JobEngine35 - Blank.sdf one and rename it to JobEngine35.sdf
  5. Right-click on the new JobEngine35.sdf and select Properties.
  6. Deselect Read-only and click OK.
  7. Go to C:\ProgramData\SolarWinds\Collector\Data
  8. Rename PollingController.sdf to PollingController.sdf.OLD 
  9. Create a copy of PollingController-Blank.sdf and rename it to PollingController.sdf
  10. Right-click on the new files and select Properties.
  11. Deselect Read-only and click OK.
  12. Restart the services in Orion Service Manager.

 

 

 

Last modified
21:44, 29 Jun 2016

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