Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Server & Application Monitor (SAM) > SAM Application Edit page error when applying a component to an SNMP-polled node

SAM Application Edit page error when applying a component to an SNMP-polled node

Updated May 30, 2017

Overview

The following error is displayed by a component on the SAM Application Edit page when applied to an SNMP-polled node:

Object Reference not set to an Instance of an Object

 

The following messages are shown in the APMBusinessLayer.log file:

[40] WARN   SolarWinds.APM.Data.DALs.ApmNodeDAL - NodeID:xx no
     NodeSetting:ROSNMPCredentialID which is used to lookup SnmpCredentialsV3
[40] ERROR  SolarWinds.APM.Common.MessageUtilities - Exception caught in method
     GetApplicationForEdit
     System.NullReferenceException: Object reference not set to an instance of an object.

Environment

  • SAM 6.3
  • SAM 6.4

Cause 

This issue is due to a bug in storing SNMP credentials in the database.

Resolution

SolarWinds recommends that you upgrade to SAM 6.4 and apply the latest hotfix available in the SolarWinds Customer Portal. Otherwise, perform the following workaround:

  1. Go to the node which the application is assigned to.
  2. Edit the node.
  3. Specify the SNMP credentials and save.
    You are now able to edit the application.
 

 

Last modified

Tags

Classifications

Public