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Home > Success Center > Server & Application Monitor (SAM) > SAM Agent Plugin in Installation Pending status

SAM Agent Plugin in Installation Pending status

Created by Jesus Relingado, last modified by MindTouch on Jun 23, 2016

Views: 2 Votes: 2 Revisions: 4

Overview

After upgrading SAM to version 6.2.2, SAM Agent Plugin is stuck in Installation Pending status.

Environment

SAM 6.2.2

Resolution

  1. Uninstall SAM Agent:
    1. Go to Programs and Features.
    2. Select SolarWinds Agent.
    3. Click on Uninstall.
  2. Reinstall SAM Agent.
    1. Go to Settings> Agent Settings.
    2. Under Manual Installer, click on Download .MSI and then run the application.
  3. Reinstall x86 version of Visual C++ Redistributable and .Net framework 4.0 separately from the Agent.
Last modified
03:33, 23 Jun 2016

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