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Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Troubleshooting SAM > Connecting to THWACK issue in SAM

Connecting to THWACK issue in SAM

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Updated: 3-9-2017

Your Orion server must be able to open internet connections to connect to THWACK. If the connection is blocked by a firewall or a proxy the list of shared pollers cannot be retrieved from THWACK, and any operation that relies on communication with THWACK, such as the upload or download of a poller will fail.

Check your firewall and proxy settings to make sure that your Orion server can connect to the internet.

 
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