Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Server & Application Monitor (SAM) > SAM 6.5 Administrator Guide > Troubleshooting SAM > Troubleshooting agent configuration issue in SAM

Troubleshooting agent configuration issue in SAM

Table of contents
No headers

Updated: 3-9-2017

Connection refused for a passive agent

  • Specify an agent shared secret to connect an agent running in server-initiated communication mode, or specify a proxy.
  • Verify that the agent port is accessible.

Agent is not running in passive mode

  • The agent is running in the agent-initiated communication mode and you cannot connect to it.
  • Change the communication mode to server-initiated. You can uninstall and install the agent from the server, or manually install it.
  • You can change the communication mode on the remote host through the Control Panel > Orion Agent Settings.

Agent is not running in passive mode

  • The agent version is empty or zero. This indicates that something is wrong with the agent.
  • Install the agent again.

Agent GUID is different than the request ID

  • The agent may be connected to another Orion server, or is broken.
  • Install the agent again.
Last modified