Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Server & Application Monitor (SAM) > SAM 6.6.1 Administrator Guide > Troubleshooting SAM > Other Errors issue in SAM

Other Errors issue in SAM

Updated: 3-9-2017

The following compiled errors provide additional information and troubleshooting AppInsight for IIS.

PowerShell 2.0 not installed

Issue: PowerShell 2.0 is not Installed

Resolution: Install PowerShell. See the following instructions for installing PowerShell andset the permissions.

To install PowerShell 2.0 on Server 2008, download the installation file for PowerShell 2.0 at and install it on the server.

PowerShell 2.0 is automatically installed on Server 2008 R2 and therefore no additional installation is required.

Set the appropriate permissions for PowerShell on the target server:

  1. On the remote computer, open the PowerShell console.
  2. Execute the following PowerShell command: Set-PSSessionConfiguration Microsoft.PowerShell -ShowSecurityDescriptorUI -force . The permissions dialog should appear.
  3. Enable Full Control.
  4. Ensure that the group to which the polling user belongs has access to Microsoft PowerShell.
  5. When complete, rerun the AppInsight for IIS Automatic Configuration Wizard.

PowerShell WebAdministration snapin not installed

Issue: PowerShell WebAdministration snapin is not installed.

Information: For legacy systems with IIS 7.0 (Windows Vista, Windows 2008) PowerShell WebAdministration snapins are not part of IIS.

Resolution: Download and install the PowerShell WebAdministration snapins found at the following link:
When complete, rerun the AppInsight for IIS Automatic Configuration Wizard.

Polling IIS unsuccessful

Issue: Polling IIS servers is unsuccessful.

Possible Errors: OutOfMemoryException, Not enough storage, WinRM, WinRM not functioning properly, and so on.

Cause: IIS servers hosting many sites may cause polling to be unsuccessful.

Resolution: Increase the polling frequency and Memory per Shell Limit on the target node as needed. When complete, rerun the AppInsight for IIS Automatic Configuration Wizard.

Complete the following to increase the polling frequency:

The default value is set at 300 seconds (five minutes). If you see more than a five minute gap in a graphed resource, this value can be increased, as in any other SAM application.

  1. Click My Dashboards > SAM Summary, and then select an application to be taken to the Application details page.
  2. Click Edit Application Monitor > Override template (next to Polling Frequency).
  3. Change to the desired value, and then click Submit.

Increase the memory per shell limit

  1. Run PowerShell via Run as Administrator and execute the following command to get the actual value:
    winrm get winrm/config/Winrs
  2. Examine MaxMemoryPerShellMB. If the value is less than 512, increase this value by executing the following command:
    Set-Item WsMan:\localhost\Shell\MaxMemoryPerShellMB NewValue -WarningAction SilentlyContinue;
    where the NewValue is the desired memory limit. If the error persists, the value should be increased again.
Last modified