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Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Troubleshooting SAM > Troubleshooting hardware health issue in SAM

Troubleshooting hardware health issue in SAM

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Updated: 3-9-2017

Incorrect hardware health statistics

If you can see that Orion Web Console does not display correct status information about your sensors, consider changing the MIB tree used for polling your Cisco device.

Temperature shown in unsuitable units

Temperature statistics can be displayed in degrees Celsius or Fahrenheit.

Data are not available in custom hardware health charts

When monitoring hardware health, there might be sensors which do not report values, just the sensor status. These sensors cannot be displayed in charts because the data used for creating the chart are missing.

How can I improve polling performance?

Consider how often you need to poll the hardware statistics, and how long you need to archive them.

Hardware health statistics will be polled according to the polling frequency, and retained for the defined retention periods.

  1. Log in to the Orion Web Console as an administrator.
  2. Click Settings > All Settings in the menu bar.
  3. In the Thresholds & Polling grouping, click Polling Settings, and scroll down to the Hardware Health Polling section.
  4. Enter a longer polling interval.
  5. Shorten the retention periods.
  6. Click Submit.
 
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