Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Troubleshooting SAM > Troubleshooting ESX Hardware Monitoring issue in SAM

Troubleshooting ESX Hardware Monitoring issue in SAM

Updated: 3-9-2017

The following error messages are associated with ESX hardware monitoring. Included are possible causes and solutions.

Enable to connect to a remote server

Error message: Unable to connect to remote server.


  • Ensure CIM is enabled on the ESX server.
  • Ensure port 5989 is opened on the firewall.

Enable to establish sessions

Error message: The ESX server returns the message "Unable to establish session with all provided credentials."


  • Verify the VMware credentials in the VIM are correct.
  • Verify the account belongs to the root user group.
Last modified
15:14, 20 Mar 2017