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Home > Success Center > Server & Application Monitor (SAM) > SAM 6.6.1 Administrator Guide > Manage Orion polling engines for SAM > Set how many retries are necessary before packet loss is reported for SAM

Set how many retries are necessary before packet loss is reported for SAM

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Updated: 3-9-2017

Configure the Response Time Retry Count for your polling engine to manage the amount of network-wide packet loss reported by Orion Platform products. This setting specifies the number of times Orion retries ICMP pings on a monitored device before packet loss is reported.

This configuration change requires an insertion into your SolarWinds Orion database. SolarWinds recommends installing and using the SQL Server Management Studio to perform this insertion.

To configure the Response Time Retry Count for your polling engine:

  1. Create a full backup of the SolarWinds Orion database.
  2. To start the Orion Service Manager, click SolarWinds Orion > Advanced Features program folder.
  3. Click Shutdown Everything.
  4. On your SolarWinds Orion database server, execute the following query on the SolarWinds Orion database.

    Specify your own custom values for Maximum, CurrentValue, and DefaultValue.

    INSERT INTO [OrionDatabaseName].[dbo].[Settings] (SettingID, Name, Description, Units, Minimum, Maximum, CurrentValue, DefaultValue) VALUES (‘SWNetPerfMon-Settings-Response Time Retry Count’, ‘Response Time Retry Count’, ‘Number of times Orion retries ICMP pings on a monitored device before reporting packet loss’, ‘’, 1, Maximum, CurrentValue, DefaultValue)

  5. To start the Orion Service Manager, click SolarWinds Orion > Advanced Features program folder.
  6. Click Start Everything.
 
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