Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Create and manage alerts for SAM > Integrate an Orion Platform product with ServiceNow for SAM

Integrate an Orion Platform product with ServiceNow for SAM

Table of contents

Updated: 3-9-2017

Integrate your Orion Platform product with ServiceNow(r) to automatically open new ServiceNow tickets based on critical events defined in your Orion Platform product.

The integration with ServiceNow allows for two-way communication between your Orion Platform product and ServiceNow. By integrating the two systems, you can:

  • Automatically create incidents in ServiceNow and assign them to the correct tech or group
  • Synchronize the acknowledgment of alerts and tickets in SolarWinds Orion and ServiceNow
  • Update, close, and reopen tickets
  • Suppress ticket storms

You can integrate one Orion Platform product with multiple ServiceNow instances.

The integration requires NPM 12.0, SAM 6.3, or any other Orion Platform product running Core version 2016.1 or later.

Before you begin

Before you can configure the integration details in your SolarWinds Orion product, check the prerequisites and configure your ServiceNow instance.

 
Last modified
13:39, 17 Mar 2017

Tags

Classifications

Public