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Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Create and manage alerts for SAM > Removing alerts from the Active Alerts list for SAM

Removing alerts from the Active Alerts list for SAM

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When an alert has triggered and becomes active, you can then acknowledge it. After an alert is acknowledged, alert actions in higher escalation levels are halted and the time it was acknowledged and the account that acknowledged it is recorded. You can also add notes that other users can read.

Depending on your organization, acknowledging an alert can have different purposes outside of halting further notifications. The most common purposes are to provide an audit trail or to prevent multiple people from working on the same issue.

You must enable the Allow Account to Clear Events privilege to acknowledge alerts. For more information about access privileges for Orion Web Console users, see Define what users can access and do.

  1. Click Alerts & Activity > Alerts in the menu bar.
  2. Click Acknowledge next to the alerts you want to acknowledge.

Tip: Depending on how you configure the email, you can acknowledge an alert directly from an email notification.

You can hide acknowledged alerts by clicking More, and then selecting Hide Acknowledged Alerts.

 
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