Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Manage application monitor templates and component monitors > Modify and customize component monitors

Modify and customize component monitors

doc-icon.png For the ultimate custom template guide, see  SAM Custom Template Guide.  

Updated: 3-9-2017

Through the Manage Application Templates page, you can modify default and new templates. Every template consists of one or more application or component monitors. You can modify each of these monitors one at a time or in multi-edit.

You can access the help information per monitor through the Orion Web Console for more information.

For details on supported templates, see:

You can edit each monitor or select more for multi-editing, add new monitors, and disable or delete templates. To begin collecting data, these monitors and templates need to be assigned to a node.

To modify the specific configurations per monitor, you should edit each monitor individually. The multi-edit function only updates shared settings between the selected monitors.

Multi-edit components

You can simultaneously edit multiple component monitors within a template. You can select multiple monitors using the checkboxes to modify, without needing to be of the same type. To reorder the monitors, drag and drop them in the table view. You can perform the following types of multi-edit options:


  • Multi-Edit: A prompt displays with editing options specific to the type of monitors selected. For example, the Fetching Method for the three Services selected can be changed from RPC to WMI.

    Different types of monitors have different options available for editing.

  • Assign Credentials: Modify the credentials as needed for the selected monitors.
  • Test: Run a communication test on the monitors using agent or agentless communication as configured.
  • Set Test Node: Modify the test node for communication tests.
  • Disable/Enable: Start and stop polling for the monitor.
  • Delete: Permanently removes the monitor.

When editing a template, the green arrows to the right of each component monitor, highlighted below, lets you to change the order of each monitor. This new order is respected only on the All Applications resource and the Application Details resource.

You may need to log in with an administrator account to perform these actions.

Delete or Disable a monitor

You can disable or delete application monitors as needed. When you disable, the monitor remains in the Orion Web Console without communicating and collecting data. You can disable one or monitors.

  • If you want to stop all monitoring using the monitor, click Disable.
  • If you want to monitor using the monitor again, select and click Enable.

If you no longer want the monitor in the template, you can delete to permanently remove it from the Orion Web Console.

  1. When editing a template, select the monitor you want to remove.
  2. Confirm by clicking Yes. The monitor is permanently removed from the template.
Last modified