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Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Upgrade and Migrate SAM > Uninstall SAM

Uninstall SAM

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Updated: 3-9-2017

You may need to uninstall SAM to reinstall fully or when moving to another server. These instructions walk through the uninstall process. If you need to reinstall to a new server during a migration to new hardware, make sure to review the release notes for your SAM install version, and download a clean version from your Customer Portal.

  1. Click Start > Control Panel > Add or Remove Programs, and click SolarWinds Orion Server and Application Monitor. Click Remove.
  2. Complete the SAM uninstall wizard.
  3. In the Add or Remove Programs window, click SolarWinds Job Engine..., click Remove, then complete the uninstallation of the SolarWinds Job Engine.
  4. Complete the uninstallation of the SolarWinds Orion Information Service.
  5. Click Start > Run and then enter regedit, and then click OK.
  6. Expand HKEY_LOCAL_MACHINE > Software then delete both the SolarWinds and the SolarWinds.net folders.
    Note: If you are uninstalling Orion SAM from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and then delete both the SolarWinds and the SolarWinds.net folders.
  7. Delete the following:
    • The SolarWinds folder from the Program Files folder on your main volume. Typically, the Program Files folder is located at C:\Program Files\.
    • The SolarWinds folder from the Program Files\Common Files folder on your main volume. Typically, the Common Files folder is located at C:\Program Files\Common Files\.
    • The SolarWinds website directory. Typically, the SolarWinds website directory is located in C:\Inetpub\.
    • The SolarWinds folder from the All Users\Application Data\ directory. Typically, this SolarWinds folder is located in C:\Documents and Settings\All Users\Application Data\.
    • Using your SQL Server tools, delete your Orion database. The Orion database is typically named NetPerfMon, and it can be found in the Databases folder of your SQL Server management application.
    • Using your SQL Server tools, delete your Orion database user. The Orion database user can be found by expanding Security > Logins in your SQL Server management application.

If you encounter errors, trying the following:

  • If you experience issues and are not on the latest product versions, we recommend completing a full upgrade. Use the Product Upgrade Advisor to create the upgrade path. Many of these updates solve issues you may experience part way through your upgrade.
  • Check our Success Center for troubleshooting. We recommend searching the name of the product, the version number, any error codes or messages displayed, and the general issue you found.

If an issue occurs you need additional help with, contact Support. We recommend gathering diagnostics, a screenshot of the issue, and any error codes you receive. Attach and add this information to your ticket. You may also want to gather additional diagnostics on your additional pollers and web servers.

 
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