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Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Upgrade and Migrate SAM

Upgrade and Migrate SAM

Updated: 3-9-2017

To plan, install, and configure your SAM product and environment, refer to the SAM Getting Started Guide. the following topics can prepare and walk you through the process:

  1. Plan for a production deployment
  2. Prepare the Orion SQL Server database
  3. Install a licensed copy of SolarWinds SAM
  4. Configure the Orion server and database
  5. Orion multi-module system guidelines

    These guidelines help you plan and build a multi-module environment for SAM and other Orion and SolarWinds products. These may include additional databases, such as the Flow Storage Database for NTA.

The order for your product installation is first the main polling engine, next all additional polling engines, and finally the additional web server. Depending on the version of SAM, you may have a bundle installer or Orion Scalability Engine Installer to download and run.

For SAM 6.3, you will use the Orion Scalability Engine Installer for APE and AWS servers:

  1. Install your modules on the Main Poller. When complete, you will need to upgrade your additional polling engines and additional web servers.
  2. Download this installer through the Orion Web Console.
    • For the APE installer, click Settings > All Settings > Polling Engines.
    • For the AWS installer, click Settings > All Settings > Web Console Settings.
  3. Copy the installer to your APE or AWS.
  4. Run the appropriate installer on your APE and AWS. This single installer will upgrade all Orion modules on each of these servers. If you are upgrading one or more modules, all modules are upgraded!

If you encounter issues, use our Success Center to search for errors and troubleshoot the issues.

Upgrading SAM

For upgrade information, use the SAM upgrade guide. For environments with multiple SolarWinds modules, use the Multiple Product Upgrade Guide. Learn how to upgrade like the geeks with preparation lists, gotchas and need to know information, changed requirements, instruction checklists, and troubleshooting.

Migrating SAM and the SQL Database

The SolarWinds Migration Guide includes preparation, checklists, instructions, and troubleshooting for migrations.

Troubleshooting

If you encounter errors, trying the following:

  • If you experience issues and are not on the latest product versions, we recommend completing a full upgrade. Use the Product Upgrade Advisor to create the upgrade path. Many of these updates solve issues you may experience part way through your upgrade.
  • Check our Success Center for troubleshooting. We recommend searching the name of the product, the version number, any error codes or messages displayed, and the general issue you found.

If an issue occurs you need additional help with, contact Support. We recommend gathering diagnostics, a screenshot of the issue, and any error codes you receive. Attach and add this information to your ticket. You may also want to gather additional diagnostics on your additional pollers and web servers.

 
Last modified
10:45, 10 Mar 2017

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