Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Server & Application Monitor (SAM) > SAM 6.4 Administrator Guide > Security enhancements and exceptions in SAM > Antivirus directory exclusions for SAM

Antivirus directory exclusions for SAM

Updated: 3-9-2017

To run SolarWinds products you may need to exclude certain directories and ports from your antivirus software and add service accounts. You can also review antivirus exclusions for all Orion products in this article.

Directories

Ensure that SAM has access to all required files by excluding the following directories from antivirus protection.

  • Do not exclude executable files.
  • SolarWinds assumes that C:\ is the default install volume.

Orion server

  • C:\Inetpub\SolarWinds\
  • C:\ProgramData\SolarWinds\
  • C:\Program Files (x86)\Common Files\SolarWinds\
  • C:\Program Files (x86)\Microsoft SQL Server\
  • C:\Program Files (x86)\SolarWinds\
  • C:\Windows\Temp\SolarWinds\
  • C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
  • C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files
  • C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files
  • C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files

If you are using NetFlow Traffic Analyzer, also exclude also the NTA Flow Storage Database directory and the appropriate backup directory from the antivirus protection.

SQL Server

  • C:\Program Files\Microsoft SQL Server\
  • C:\Program Files (x86)\Microsoft SQL Server\

Ports

  • 80/TCP - IIS web
  • 161/UDP - SNMP
  • 162/UDP - SNMP
  • 1433/TCP - MS SQL
  • 1434/TCP MS SQL
  • 17777/TCP - SolarWinds Information Service

Service Accounts

The following are LOCAL accounts and not domain. Verify that the Location is changed to ServerName (not your domain) in the AD box.

  • NETWORK SERVICE
  • IUSR
  • Authenticated Users
 
Last modified
17:23, 9 Mar 2017

Tags

Classifications

Public