Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Server & Application Monitor (SAM) > SAM 6.0.2: Thresholds variables are not populated

SAM 6.0.2: Thresholds variables are not populated

Overview

In SAM 6.0.2, creating an alert with threshold variables are not populated.

Environment

SAM version 6.0.2

Resolution

Option 1:

  1. Open SQL Management Studio
  2. Connect to the database server and right click on SolarWindsOrion database in the Object Explorer.
  3. Select the New Query option. A query window opens.
  4. Type: EXEC apm_RefreshComponentThresholdCache in the query window.
  5. Press F5 to execute.


Option 2: Upgrade to SAM 6.1.1 or later.

 

Last modified
20:59, 30 Nov 2016

Tags

Classifications

Public