Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Server & Application Monitor (SAM) > SAM 5.5: Process Monitoring on AS/400 produces error

SAM 5.5: Process Monitoring on AS/400 produces error

Overview

SAM 5.5: Process Monitoring on AS/400 produces error. You are able to browse and select processes for monitoring but actual polling results in an SNMP monitor error: No process info found.

Environment

All SAM versions

Cause

This is a known issue with this particular device. In order for SAM to poll processes, SAM needs to know how much CPU & Memory the process is consuming. This is part of the standard HOST-RESOURCES MIB. IBM has a watered-down SNMP agent on the AS/400 that does not expose this information. SAM can see the list of processes, but when trying to poll, two critical pieces of information are missing.

Resolution

In order to get around this lack of information provided by IBM, you can use a third party agent from Comtek: http://www.comtekservices.com/os400.html

 

Last modified

Tags

Classifications

Public