Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Server & Application Monitor (SAM) > Performance counter polling error: Bad input parameter. HResult: The specified object is not found on the system

Performance counter polling error: Bad input parameter. HResult: The specified object is not found on the system

Overview

 

The following error is displayed in SAM when polling performance counters: 

Bad input parameter. HResult: The specified object is not found on the system

Environment

All SAM versions

Cause

This error occurs because of configuration issues or because of an issue with the Performance Counter Store on the machine. Or it could mean that the wrong class and counter names were chosen

Resolution 

Verify the configuration based on what is visible in the performance monitor on the Windows machine or server:

  1. Open the Orion Web Console.
  2. Go to Settings > SAM Settings > Manage Application Monitors.
  3. Edit the application monitor that is throwing the error.
  4. Expand the Performance Counter Monitor configuration.
  5. Establish a remote connection to the Windows machine.
  6. Go to Run and enter perfmon.
    Note: You can also connect to Perfmon remotely from another machine.
  7. Add a performance counter.
  8. Find the counter in question by navigating through classes and then finding the name of the actual counter in question you're trying to add.
  9. Verify that the configuration matches the configuration in the following screenshot:

 

If the counter is not appearing in Perfmon, rebuild the Perfmon counters. Refer to Performance Counters are not working in PerfMon.

Last modified
14:05, 17 Oct 2017

Tags

Classifications

Public