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Home > Success Center > Server & Application Monitor (SAM) > Nodes report abnormally high response times while Orion services are running

Nodes report abnormally high response times while Orion services are running

Overview

Nodes report abnormally high response times while Orion services are running. For example, ping response times are very slow, continuous high response time alerts, and so on.

Environment

All SAM versions

Cause

When services are stopped, response times are normal. The IDS/IPS feature of Symantec antvirus software adds a network wedge (LSP driver) in the network stack. This must be removed/uninstalled and cannot simply be disabled to resolve the issue. 

Resolution

Remove (from the physical server) the IDS/IPS option from the Symantec antivirus software.

 

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