Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Server & Application Monitor (SAM) > Monitor ports on an external node

Monitor ports on an external node

Table of contents

Updated August 12, 2016

Overview

This article describes how to monitor ports such as SMTP (Port 25 or 567) on a node which you do not have credentials for.

Environment

SAM 6.0 and later

Steps

You can monitor certain features of a node which you have no credentials for such as ICMP Response and Ports responses

Refer to the Components that can be assigned to external nodes article for a list of monitors that can be assigned to an external node.

  1. Add the node as an external node:
    a. Go to Settings > Manage Nodes > Add Node.
    b. Enter the IP address of the node and select External Node from the Polling Method.
    c. Click Next.
  2. In the Add Application Monitor Wizard:
    In this example, we will use SMTP Port 25 monitor from this Thwack post.
    a. Select the template from the drop down.
    b. Select the box next to the template.
    c. Select Inherit Credentials from Template and click Test.
    d. Click Next after the test passes.
  3. In the Add a Node Wizard box, click OK Add Node at the bottom of the page.

 

Last modified

Tags

Classifications

Public