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Home > Success Center > Server & Application Monitor (SAM) > Manual agent install fails with Time Out error

Manual agent install fails with Time Out error

Created by William Muhle, last modified by MindTouch on Jun 23, 2016

Views: 16 Votes: 0 Revisions: 4

Overview

This article describes the issue when you attempt to manually install an agent, you can sometimes receive a timeout error.

Environment

All versions of SAM

 

Cause 

This issue occurs when you use a domain account as this adds a large level of overhead that can easily cause time out problems with the install of the agent.

Resolution

Instead of using a domain account for the website connection, use a local admin account.

 

You can also check the database, for the system/node the agent is trying to be installed on, if the node is only showing

the ip address, delete the record for the node from the database and install again...

 

 

Last modified
02:57, 23 Jun 2016

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