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Home > Success Center > Server & Application Monitor (SAM) > License capacity issues in SAM

License capacity issues in SAM

Overview

You receive the following error message when running an unlimited SAM license (ALX) when attempting to monitor applications on an additional polling engine:
Due to licensing constraints, application polling is disabled. To obtain a larger license, call SolarWinds Customer Service.

Environment

All versions of SAM

Cause

This issue occurs when the application polling is disabled due to licensing issue

Resolution:

 

  • Deactivate and reactivate the license on the main Orion server and each Additional Polling Engine
  • Restart the Module Engine on the main Orion server and each Additional Polling Engine
  • Verify that the issue is resolved

 

 

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Public