Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Server & Application Monitor (SAM) > Latest required software used to monitor hardware health

Latest required software used to monitor hardware health

Updated: 4-4-2017


This article provides information about the latest required software that are used to monitor hardware health.


  • All versions of SAM
  • HP
  • Dell
  • IBM


SAM monitors hardware by polling nodes and utilizing the Hardware Monitoring Agent software provided by the hardware manufacturer. Following is a list of the latest required software from each vendor used to monitor hardware health.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.


HP System Insight Manager (SIM v6.2 or higher is recommended)


HP Insight Management WBEM Providers for Windows Server 2003/2008 is an optional component for HP System Insight Manager that must be installed for SAM to monitor hardware via WMI. This component can be found using the following link: HP Insight Management WBEM Providers for Windows Server 2003/2008

Additionally, you may need to install the HP ProLiant Support Pack for Windows. This link can be found here: HP Proliant Support Pack


IBM Director (Common Agent, v6.3 or higher is recommended)

The following link provides a page to filter for specific versions of IBM System Director 6.3 updates: IBM Systems Director (6.3, all platforms)


IBM's ServeRAID Manager must be installed on IBM X-Series servers for storage hardware health information to be displayed in SolarWinds SAM. Installation instructions can be found using the following links:


Last modified