Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Windows service monitor in SAM indicates status as Unknown

Windows service monitor in SAM indicates status as Unknown

Updated February 11, 2019

Overview

When a Microsoft Windows service monitor component indicates an Unknown status, SAM cannot collect data using Windows Management Instrumentation (WMI) on the affected node. 

Environment

  • SAM

Cause

WMI is not running in the target server.

Resolution

Change the fetching method from WMI to RPC. 

  1. Log in to the Orion Web Console.,
  2. Click Settings > All Settings.
  3. Under Product Specific Settings, click SAM Settings. 
  4. Click Manage Application Monitors. 
  5. In the Application Monitor page, select a monitor and click Edit Properties. 
    EDIT PROPERTIES
  6. Expand the affected component.
  7. Next to Fetching Method, click Override Template.
  8. Set the Fetching Method to RPC(Remote Procedure Call), and then click Submit.
    RPC(Remote Procedure Call)
  9. Allow ample time for RPC to collect data about the Windows resource.
     
Last modified

Tags

Classifications

Public
Powered by MindTouch ®