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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Windows service monitor in SAM indicates status as Unknown

Windows service monitor in SAM indicates status as Unknown

Updated February 11, 2019

Overview

When a Microsoft Windows service monitor component indicates an Unknown status, SAM cannot collect data using Windows Management Instrumentation (WMI) on the affected node. 

Environment

  • SAM

Cause

WMI is not running in the target server.

Resolution

Change the fetching method from WMI to RPC. 

  1. Log in to the Orion Web Console.,
  2. Click Settings > All Settings.
  3. Under Product Specific Settings, click SAM Settings. 
  4. Click Manage Application Monitors. 
  5. In the Application Monitor page, select a monitor and click Edit Properties. 
    EDIT PROPERTIES
  6. Expand the affected component.
  7. Next to Fetching Method, click Override Template.
  8. Set the Fetching Method to RPC(Remote Procedure Call), and then click Submit.
    RPC(Remote Procedure Call)
  9. Allow ample time for RPC to collect data about the Windows resource.
     
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