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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Warranty Status polling schedules

Warranty Status polling schedules

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Created by William Muhle, last modified by Rodim Suarez_ret on Mar 31, 2017

Views: 350 Votes: 0 Revisions: 3

Overview

Warranty Status is not polled every polling cycle. In order to alleviate the heavy burden that this polling can cause, the warranty information follows some special rules in regards to the polling. This article lines out these rules.

Environment

  • All SAM versions
  • Any install that is monitoring warranty status

Detail

The polling for warranty status uses these rules for when to poll:

  • Query warranty API once for all new devices.
  • Query warranty API every 60-days for devices that have warranties expiring outside a 1 year window.
  • Query warranty API every 30-days for devices that have warranties expiring inside a 1 year window.
  • Query API every 15-days for warranties expiring between 45 to 90 days.
  • Query API weekly for warranties expiring between 30 to 45 days.
  • Query API daily for warranties expiring between -10 to 30 days.
  • Query API every 30 days for warranties expiring between -10 to -60 days.
  • Do not query for warranties for devices that have warranty expired more than 60 days.

 

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