Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Volume stops reporting after a resize or name change in Orion Platform

Volume stops reporting after a resize or name change in Orion Platform

Updated 07/01/2019


This article discusses the reason(s) as to why the Volume resource in the Orion web console is not updating or the volume does not provide any status after the volume has been resized or renamed


  • All SAM versions


  • This issue occurs when the volume Serial ID has changed and Orion is detecting it as a new volume.
    (If a volume is resized or renamed, etc Windows automatically applies a new Serial ID to the device. There is no workaround for this. Solarwinds will recognize the renamed device as a new volume by design).
  • Volumes may appear as unknown or appear to be duplicating themselves in the webconsole but this is really caused by when a volume Serial ID changes and Solarwinds recognizes the volume as a 'new' volume.



  1. Log on to the SolarWinds Web Console using an account that has Node Management rights.
  2. Go to Settings > Manage Nodes.
  3. Find the node with the failing volume.
  4. Click the + icon on the left to expand the node details.
  5. Select the Volume that has stopped responding and then click Delete.
  6. Select the checkbox next to the node name.
  7. Click on List Resources.
  8. Select all the Volumes to be monitored and click Submit.
  9. Alternatively, as this can be a tedious process you can set up a discovery to auto-discover new Volumes as they become available in your environment - Add Discovered Device to Solarwinds


For a comprehensive list of Volumes that are not currently reporting correctly, you can run the following query against the Orion database

SELECT * FROM Volumes WHERE VolumeIndex <='0'


If you wish to display Nodeid, Nodename, Volumename also, run this query:


SELECT [dbo].[Volumes].nodeid, node.caption as nodename, [dbo].[Volumes].caption  as volumename
FROM [dbo].[Volumes]
join [dbo].[nodes] node on [dbo].[Volumes].nodeid = node.nodeid
where VolumeIndex = 0
group by [dbo].[Volumes].nodeid, node.caption, [dbo].[Volumes].caption 





Last modified