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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Unexpected error occurred - Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED))

Unexpected error occurred - Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED))

Updated: September 22, 2016

Overview

This article discusses the error message: 

Unexpected error occurred. Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED)) which can be seen in the web console 

 

Environment

  • All versions of SAM

Cause 

 

  • This is caused by WMI issues on target server.

Resolution


Scope the Issue:

  1. Log in to the Target Server and restart the WMI service.
  2. If you are unable to restart, run a Wbemtest locally to test WMI connectivity on the node.
  3. If the Wbemtest Fails, open a ticket with Microsoft as this is an issue related to the server.

 

Workaround:

Edit the Application Monitor and change the fetching Method from WMI to RPC (Remote Procedure Call).

 

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