Submit a ticketCall us

AnnouncementsSystem Monitoring for Dummies

Tired of monitoring failures disrupting the system, application, and service? Learn the key monitoring concepts needed to help you create sophisticated monitoring and alerting strategies that can help you save time and money. Read the eBook.

Get your free eBook.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Unable to browse VMware performance counters

Unable to browse VMware performance counters

Overview

Unable to browse VMware performance counters.

Error in log:

2014-01-10 20:24:35,300 [STP Pool:50 Thread #0] [C0] ERROR SolarWinds.APM.Probes.MultiVmwarePerfCounterHelper - Unexpected error during VMware performance counter polling

System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.

Environment

All SAM versions

Resolution

Resolution 1

 

Enable the TLS Protocol. To do this, follow these steps:

  1. In the Start menu, type regedit and then press Enter.
  2. Navigate to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\Schannel\Protocols\TLS 1.0\Client
  3. Right Click Protocols folder and export it to desktop as a backup before making changes
  4. Change Enabled to be "1" (Enabled = 1).
  5. To apply the changes you need to restart your Orion server.

 

Resolution 2

 

You can completely remove the TLS 1.0 sub-key under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\Schannel\Protocols\ and then restart your Orion server, which will leave the TLS protocol enabled by default.

 

Last modified

Tags

Classifications

Public