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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Unable to browse VMware performance counters

Unable to browse VMware performance counters

Overview

Unable to browse VMware performance counters.

Error in log:

2014-01-10 20:24:35,300 [STP Pool:50 Thread #0] [C0] ERROR SolarWinds.APM.Probes.MultiVmwarePerfCounterHelper - Unexpected error during VMware performance counter polling

System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.

Environment

All SAM versions

Resolution

Resolution 1

 

Enable the TLS Protocol. To do this, follow these steps:

  1. In the Start menu, type regedit and then press Enter.
  2. Navigate to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\Schannel\Protocols\TLS 1.0\Client
  3. Right Click Protocols folder and export it to desktop as a backup before making changes
  4. Change Enabled to be "1" (Enabled = 1).
  5. To apply the changes you need to restart your Orion server.

 

Resolution 2

 

You can completely remove the TLS 1.0 sub-key under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\Schannel\Protocols\ and then restart your Orion server, which will leave the TLS protocol enabled by default.

 

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