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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > The Web Console is unable to communicate with the SAM Service Engine

The Web Console is unable to communicate with the SAM Service Engine

Created by Eric Bryant, last modified by carolyn.mazenko on Oct 25, 2018

Views: 2,119 Votes: 2 Revisions: 21

Updated October 25, 2018

Overview

When clicking on a SAM entity in the Orion Web Console, one of the following messages appears:

 

The Web Console is unable to communicate with the SAM Service Engine.

 

or,

 

There was no response from the SAM Service Engine located at "localservername:17777."

Environment

All SAM versions

Cause 

This can occur if a new VM or snapshot replacing the original Orion server has the same host name and IP as the Orion server, or if the old website still exists in the websites table in the database.

Resolution

  1. Restart the NET TCP port sharing service. For reference, see the Microsoft Services article on how to restart a Windows service (© 2018 Microsoft Corp., available at http://technet.microsoft.com, link obtained on 10/25/2018).
  2. Restart the Orion Services using the Orion Service Manager.
  3. Wait at least five minutes for polling to occur.

 

If this does not resolve the issue, check the Engines and Websites table in Database Manager on the main Orion server.

  1. In the Orion Service Manager, stop all Orion services.
  2. Enable table editing.
  3. Remove any old websites or engines from both tables.
  4. Restart Orion services.
  5. Wait at least five minutes for polling to occur.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

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