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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > The WS-Management service cannot process the request

The WS-Management service cannot process the request

Overview

AppInsight for Exchange is getting the following error during data collection:

 

Connecting to remote server odcmbx02-1.firm.lrrlaw.com failed with the following error message : The WS-Management service cannot process the request. The system load quota of 1000 requests per 2 seconds has been exceeded. Send future requests at a slower rate or raise the system quota.

Environment

  • Microsoft Exchange

 

Resolution

  1. Logon to the specfic Exchange server on the error message
  2. Open IIS Management Console and navigate to IIS Application Pools
  3. Restart PowerShell App Pools

Cause 

This issue is the result of the IIS/Powershell App Pool being overloaded. A restart of it will reset the App Pool back to zeros.  If the server is still having issues, you might see that the system load ends up maxing out again, which can cause issues with polling.  Investigation into the load on the server is recommended. 

 

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