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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > The Communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state

The Communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state

Overview

The following error message appears when testing a  SAM component:

The Communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Environment

SAM v6.2

NPM v12.x

Resolution

Warning:

  • Consult your System Administrator before performing the following procedure.
  • Save a copy of the original ucdat1.xml file to your local drive as a backup file, in case you need to roll back later.
Note:Perform the following steps on the Primary and Additional Poller managing the node for the application that is returning the error message to resolve the issue:
1. Go to c:\ProgramData\SolarWinds\JobEngine.
2. Delete the ucdat1.xml file.
3. Run Configuration Wizard on the primary poller and then on the additional poller - How to Run Configuration Wizard.
 
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