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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Some applications which are polled via Agent are in Unknown State

Some applications which are polled via Agent are in Unknown State

Updated November 25th, 2016

Overview

Some applications which are polled via Agent are in Unknown State.

Environment

SAM 6.2 and later

Cause 

The cause of this is that the required Visual C++ Redistributables on the target machine are no longer present.

Resolution

  1. RDP to the Agent Machine.
  2. Run > Appwiz.cpl.
  3. Check for the existence of all C++ Redistributable:
  4. All the C++ Redistributable must have a pair of (x64 and x86)
    1. Microsoft Visual C++ 2013 Redistributable (x64)
    2. Microsoft Visual C++ 2013 Redistributable (x86)
  5. If either of the above are missing, download from the Microsoft Website. Search for: Visual C++ Redistributable Packages for Visual Studio 2013.
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