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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > SAM errors

SAM errors

Overview

This article provides brief information and steps to resolve the following errors:

  • Network connection failed. HResult: No data to return. Error: Unable to connect to the specified computer, or the computer is offline.
  • Connection timeout. Job canceled by scheduler.
  • Timeout while executing job
  • HResult: No data to return. Error: Unable to connect to the specified computer, or the computer is offline.

 

The above errors are simply stating that the Node is failing to respond within the allocated time to our WMI Query / Queries

Environment

All SAM versions

Resolution

 

First; let's start by trying to increase the Polling Timeout for the application monitor
- Edit the application monitor
- Expand advanced
- Increase Polling Timeout to something like 300s or 450s
- I would also suggest increasing the Polling Frequency to every 15 minutes rather than every 5 minutes.
 

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For more troubleshooting steps please see the following Knowledge Base Article which outlines a couple of steps you can try on the Remote Device: Connection Timeout: Job cancelled by scheduler

 

 

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