Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > SAM alerts disappear after upgrading another Orion product

SAM alerts disappear after upgrading another Orion product

Created by Shawnda Recksiedler, last modified by Rodim Suarez_ret on Mar 06, 2017

Views: 208 Votes: 0 Revisions: 4

Overview

SAM alerts have disappeared after upgrading another Orion product.

Environment

  • SAM 6.1.1 and earlier
  • Orion 2015.1.0 and later

Cause 

Upon upgrading an Orion product from older version, the alerts are also upgraded from older "Advanced Alerts" to Webconsole alerting. SAM alerts will not show up until it is also upgraded to SAM 6.2.x or newer. Alerts continue to work, but they cannot be modified or viewed.

Resolution

Upgrade SAM to 6.2.x or later and alerts will be migrated and will show up in the Web Console.

 

Last modified

Tags

Classifications

Public