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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > SAM alerts disappear after upgrading another Orion product

SAM alerts disappear after upgrading another Orion product

Created by Shawnda Recksiedler, last modified by Rodim Suarez_ret on Mar 06, 2017

Views: 215 Votes: 0 Revisions: 4

Overview

SAM alerts have disappeared after upgrading another Orion product.

Environment

  • SAM 6.1.1 and earlier
  • Orion 2015.1.0 and later

Cause 

Upon upgrading an Orion product from older version, the alerts are also upgraded from older "Advanced Alerts" to Webconsole alerting. SAM alerts will not show up until it is also upgraded to SAM 6.2.x or newer. Alerts continue to work, but they cannot be modified or viewed.

Resolution

Upgrade SAM to 6.2.x or later and alerts will be migrated and will show up in the Web Console.

 

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