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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > SAM WMI monitor fails to poll using Agent

SAM WMI monitor fails to poll using Agent

Created by Lori Krell_ret, last modified by Lori Krell_ret on Jun 27, 2016

Views: 1,023 Votes: 0 Revisions: 2

Updated 6-27-2016

Overview

The Windows Service monitor passes tests but fails to poll when using the Orion Agent. The issue may be two IP addresses assigned for the polling address. You can resolve this by upgrading to SAM 6.2.4 or later and selecting the IP for the polling address.

 

Environment

  • SAM 6.2.3 and earlier
  • Resolved in SAM 6.2.4 and later

 

Cause 

Two IP addresses are available for the polling IP. You need to select the correct IP address for polling.

 

Resolution

You should upgrade to SAM 6.2.4 before selecting the correct IP for polling. For information on upgrading SAM, see the SAM Upgrade Guide.

  1. Navigate to node and click edit.
  2. Locate the Polling IP Address and click Select IP Address.
  3. You may see multiple IP addresses available. Select the correct polling address and save changes.
  4. Resume polling. The Windows Service should continue collecting data via the Orion Agent.

 

 

 

 

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