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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > SAM Hardware Health: Blade servers report the same serial number

SAM Hardware Health: Blade servers report the same serial number

Overview

This article provides information to resolve the issue when blade servers report the same serial number.

Environment

All SAM versions

Cause

The error is caused by vCenter providing two different Servicetag properties, with two different serial numbers. 

Resolution

Change the polling method from being polled through the vCenter, to being polled directly. 

 

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