Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Appinsight for SQL Error Keyword not supported in SAM; TransparentNetworkIPResolution

Appinsight for SQL Error Keyword not supported in SAM; TransparentNetworkIPResolution

Updated December 19, 2018

Overview

Appinsight for SQL templates being polled using the agent method may display with an unknown status after upgrading to SAM 6.6.1. The error that appears on the Application Details page is:

 

Unable to establish SQL connection, check credentials. Keyword not supported: 'TransparentNetworkIPResolution'.

 

clipboard_e5d9514057a050c4680b2488283f275ef.png

Environment

  • SAM 6.6.1

Cause

  • Bug in Product

Resolution

  • The only workaround for SAM 6.6.1 is to switch the template to agentless or upgrade the target SQL server .NET version to 4.6.1 or greater.
  • This issue is fixed in SAM 6.7.
  • Upgrade to the latest version of SAM.
 
Last modified

Tags

Classifications

Public