Submit a ticketCall us
Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Using Microsoft Office 365 templates

Using Microsoft Office 365 templates

Updated December 19, 2018


SAM includes several templates that you can use to monitor and gather metrics for your Office 365 subscription services. Decide which Office 365 URL you want to monitor, add a node with that web address in SAM, assign a template to the node, provide Office 365 credentials, and you're ready to go.

In addition to this overview, the following articles are available:


Updated Office 365 templates are now available. See the SAM Product Blog in our online IT community, THWACK, for details.

Access Office 365 templates

To access Office 365 templates in the Orion Web Console:

  1. Click Settings > All Settings > SAM Settings > Manage Templates.
  2. Scroll down the list of filter tags and click O365.



Use Office 365 templates

To begin using an Office 365 template:

  1. Review Microsoft Office 365 template requirements.
  2. Decide which URL you want to monitor. Examples include:
  3. Add a node for the URL you want to monitor.
  4. Select a polling method for the node.
    To monitor the Up/Down status of Office 365 nodes, use ICMP and enable the Dynamic IP Address option so SAM can ping nodes even if IP addresses change. To monitor Office 365 applications on a node, select External as the polling method. See What type of polling method should I use for Office 365 nodes? for details.
  5. Assign an Office 365 template to the node.
    Tip: PowerShell works well on polling engines that use Local Host as the Execution mode.
  6. Provide Office 365 credentials to connect.

Use UPN format (username@domain) to enter Office 365 credentials. Do not use domain\username format.

Learn more about Office 365 templates

To learn what the experts have to say about Office 365 templates, see:


Updated versions of the following templates are available in THWACK:

  • Microsoft Office 365 Portal (posted July 3, 2018)
  • Microsoft Office 365 Exchange Online (posted July 3, 2018)
  • Microsoft Office 365 Mobile Device Management (posted July 3, 2018)
  • Microsoft Office 365 Subscription (posted July 3, 2018)


To display details about a specific template, see:


New to templates? Here are some helpful videos:


To see how other SAM customers use Office 365 templates, visit our online IT community, THWACK.


Disclaimer: Please note, any content related to third-party products posted herein is provided as a suggestion or recommendation to you for your internal use. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Last modified