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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Managed cloud instance node displays Unknown status

Managed cloud instance node displays Unknown status

 

Updated 3-8-2017

Overview

For Cloud Infrastructure Monitoring, a managed cloud instance node may display with an Unknown state in SAM or integrated VMAN. This status is due to:

  • The node was unmanaged in the Orion Web Console then terminated through Orion or the AWS console.
  • The node was terminated when there was a polling issue in SAM or integrated VMAN.

When these situations occur, the Orion Platform misses the terminated state and displays the managed node as Unknown.

To resolve, you need to remove the terminated cloud instance in an Unknown state from cloud monitoring. See the resolution for instructions.

When terminating a managed cloud instance node, always use the terminate option without unmanaging the instance. For details, see Cloud instance management.

Environment

  • SAM 6.4 and later
  • integrated VMAN 7.1 (VIM 7.1)
  • Cloud Infrastructure Monitoring 1.0

 

Cause 

This status is due to terminating a cloud instance managed as a node in one of the following ways:

  • The node was unmanaged in the Orion Web Console then terminated through Orion or the AWS console.
  • The node was terminated when there was a polling issue in SAM or integrated VMAN.

Resolution

  1. In the Orion Web Console, select Settings > All Settings.
  2. In Product Specific Settings, select the Cloud Infrastructure Monitoring Settings link.

    A page displays with all the configuration and system options you need to manage cloud settings: Add Cloud Accounts, Manage Cloud Accounts, Retention Settings, and Edit Global Thresholds.

  3. Select Manage Cloud Accounts.

    The Cloud Accounts page displays with options to add and remove accounts, edit properties, and select instances for monitoring.

  4. On the Cloud Accounts page, select an account from the list.
  5. Click Choose Instances/VMs.

    The Orion Platform accesses the AWS account and provides a list of instances for monitoring. Instances currently monitored have a green monitoring state.

  6. Locate the cloud instance to stop monitoring. Toggle the Monitoring On/Off button.

  7. Click Save.

 

 

 

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