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Home > Success Center > Server & Application Monitor (SAM) > SAM - Knowledgebase Articles > Job Scheduler v2: Results Notified Error component incorrectly shows Warning or Critical state

Job Scheduler v2: Results Notified Error component incorrectly shows Warning or Critical state

Overview

The Job Scheduler v2: Results Notified Error component is in Warning or Critical state in the monitored Orion Server application in SAM when the application is not in any of these states. (False State)

OR

The Job Scheduler v2: Results Notified Error component is in Warning or Critical state in the monitored Orion Server application in SAM when the application is in Warning or Critical state. (True State)

Environment

All SAM versions

Resolution 1

(False Warning or Critical State)

Note: A fix has been deployed in SAM 6.0 but upgrading to the latest version does not include updating existing templates.

  1. Open the monitored application in the Orion Web Console
  2. Edit the Application Monitor from the Application Details section:EditApp.PNG
  3. From here Expand the "Job Scheduler v2: Results Notified Error" Component
  4. Find "Count Statistic as a Difference"
  5. Click "Override Template" next to it
  6. Select the checkbox to mark it as True:                                              ​​​JobSchComp1.png​​
  7. Click "Submit" to confirm the changes

 

Resolution 2

(True Warning or Critical State)

  1. On the Orion Server, run the OrionPermissionChecker.exe (Check and Repair)
    • Locaton: C:\Program Files (x86)\SolarWinds\Orion
  2. Stop Orion Services (Orion Service Manager)
  3. Repair the JobEnginev2 and CollectorInstaller
      How to?
      Go to C:\Programdata\SolarWinds\Installers
      - Right click JobEngine.v2.msi and Uninstall
      - Right click CollectorInstaller.msi and Uninstall  
      - Right click JobEngine.v2.msi and Install
      - Right click CollectorInstaller.msi and Install
  4. Start Orion Services (Orion Service Manager)

Cause 

The initially-released Orion Server template that included this component did not have the Count Statistic as a Difference option enabled as a default setting.

 

This metric shows the number of failed attempts to deliver polling job results from the Job Engine v2 service to the consumer. If the result consumer is not running and active polling job results are not accepted, this number will increase. Job engine has a buffer for short-term growth that may be experienced during restart. However, this buffer is limited and permanent growth of this counter will cause permanent data from polling to be discarded and introduce gaps in historical data.

 

 

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